Patient Services Representative

Clinic Summary –

Seattle Obstetrics and Gynecology Group (OB/GYN) is a physician-owned practice that was established in 1950. Our providers and staff are dedicated to providing the highest standards of medical care to women of all ages within a compassionate, supportive and professional environment.

We believe an integrated approach between patient and provider enables us to offer each patient with a unique plan for her well-being. Seattle OB/GYN Group has remained a strong and cohesive organization for over 60 years because of our shared values, similar philosophies and commitment to one another and to our patients

Position Summary -

Each member of the front desk team is responsible for creating a friendly and warm welcome to every patient. The front desk is the first and last impression that our patients have of the office. One must possess attention to detail, be able to multi-task and work gracefully under pressure.

Essential Qualities

The essential qualities necessary include, but are not limited to:

• Superior customer service skills
• Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
• Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)

Key Duties and Responsibilities

• Greets patients in a professional and friendly manner with eye contact and a smile. Registers patients promptly while checking for accuracy and completion of necessary information and records information in the computer and charts.
• Answers telephones, takes messages, screens and directs calls appropriately. Provides information to patients and the general public with a professional and caring demeanor. Refers patient problems appropriately to medical staff and does not give medical advice. Retrieves messages from voicemail and directs or return calls.
• Schedules, coordinates and reschedules patient appointments in a timely manner.
• Maintains and updates physician schedules and coordinates with management, physician and back office personnel. Reviews schedules weekly and makes necessary changes.
• Pulls and prepares medical records for daily clinical appointments. Files and scans all reports and documents in patient charts in a timely fashion.
• Collects co-payments and posts to patient accounts. Balances and accounts for all payments taken at the front office daily.
• Performs general office functions.
• Helps other staff as needed. Complies with established policies and procedures and maintains confidentiality.
• Acts as liaison between the patient and the various clinic areas. Contributes to the overall success of the practice with a cheerful disposition.

Education/Experience/Skills

Education/Experience

• Must have at least one year of experience in a medical receptionist position.
• Must be computer literate and have experience in medical billing and EHR systems. NextGen, Greenway PrimeSuite, and EPIC experience preferred.

Skills/Knowledge/Abilities

• Problem solving skills
• Outstanding customer service skills
• Skill in using a computer
• Compassionate, detail oriented, self-directed and flexible
• Demonstrated experience with sensitive medical issues
• Ability to communicate effectively verbally and in writing with patients, MD’s and staff.
• Ability to present Seattle Ob/Gyn Group in a professional manner.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Example Below:

• Some bending and stretching required. Use of telephone is required.
• Manual dexterity required for use of computer keyboard.
• Occasionally lifts and carries items weighing up to 25 pounds. Requires working under stressful conditions or working irregular hours.

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for theperformance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Company's website:

• www.seaobgyn.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No