Patient Services Rep

Job Summary:
Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Education - Required:

• High School Diploma/GED

Experience - Required:

• 1 year Customer service experience

Experience - Preferred:

• 1 year Experience in a healthcare setting

Knowledge, Skills, and Abilities - Required:

• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of patients accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Location: Lehigh Valley Health Network · LVPG Float Pool
Schedule: Per Diem Status, Day Shift, Per diem; variable shift and hours