Patient Services Intermediate-OR Scheduler
- Full-Time
- Ann Arbor, MI
- Michigan Medicine
- Posted 2 years ago – Accepting applications
Job Description
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Provide exceptional customer service to patients and families when by facilitating the scheduling process for operative procedures.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Exercise initiative, independent judgment, and a service-oriented attitude while scheduling patients for operative procedures within an ambulatory care setting.
Organize and secure surgery dates for patients through direct contact in clinic or via phone. Answer patient questions about the surgery schedule as well as their expectations.
Coordinate and schedule pre and post-operative appointments and all relevant studies and tests as directed by faculty and nursing staff.
Complete insurance authorizations for outpatient surgeries and diagnostic tests.
Ensure information such as operative details, required equipment, and procedure codes are entered into MiChart correctly.
Responsible for posting scheduled surgeries to section, division, and faculty calendars to ensure transparency across care teams.
Act as liaison between faculty, nurses, and OR staff to move, alter, or reschedule operative procedures.
Initiate requests for urgent/emergent overbooks as well as incremental rooms (as needed).
Prioritize and maintain OR case depots and operative waitlists.
Assist in the monitoring of OR utilization by division, faculty, and location, in efforts to maximize efficiency.
Work in conjunction with supervisor to ensure unutilized time is reallocated within the Section and/or is appropriately relinquished.
Work closely with administrative assistants to ensure faculty availability and preferences are upheld.
Conduct continuous improvement projects in order to affect the quality, speed, and efficiency of surgery scheduling. Utilize discretion and appropriate judgment regarding sensitive and/or confidential matters. Cross cover breaks and vacations with OR scheduler team Perform other duties as assigned
Required Qualifications*
Demonstrated experience delivering excellent customer service. Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines is required. Attention to detail, follow-through, and ability to meet deadlines. Time-management and multi-tasking skills are necessary. Excellent written, verbal, and computer skills Ability and willingness to learn new skills/technologies and adapt to changing environments. Ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work. High School Diploma or GED. 3 – 4 years of experience. Professional, flexible and a positive team player Committed to Service Excellence for patients, families, faculty and staff.
Desired Qualifications*
Three to five years of clerical experience, including one year experience in an outpatient clinic is strongly preferred
Experience scheduling in both MiChart and OpTime
Knowledge of medical terminology
Work Schedule
Hours/Shift: 40 hours/M-F/business hours
Work Locations
Department: TC Surgery ACU, working with General and Thoracic Surgery
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.
Apply to this Job
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Provide exceptional customer service to patients and families when by facilitating the scheduling process for operative procedures.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Exercise initiative, independent judgment, and a service-oriented attitude while scheduling patients for operative procedures within an ambulatory care setting.
Organize and secure surgery dates for patients through direct contact in clinic or via phone. Answer patient questions about the surgery schedule as well as their expectations.
Coordinate and schedule pre and post-operative appointments and all relevant studies and tests as directed by faculty and nursing staff.
Complete insurance authorizations for outpatient surgeries and diagnostic tests.
Ensure information such as operative details, required equipment, and procedure codes are entered into MiChart correctly.
Responsible for posting scheduled surgeries to section, division, and faculty calendars to ensure transparency across care teams.
Act as liaison between faculty, nurses, and OR staff to move, alter, or reschedule operative procedures.
Initiate requests for urgent/emergent overbooks as well as incremental rooms (as needed).
Prioritize and maintain OR case depots and operative waitlists.
Assist in the monitoring of OR utilization by division, faculty, and location, in efforts to maximize efficiency.
Work in conjunction with supervisor to ensure unutilized time is reallocated within the Section and/or is appropriately relinquished.
Work closely with administrative assistants to ensure faculty availability and preferences are upheld.
Conduct continuous improvement projects in order to affect the quality, speed, and efficiency of surgery scheduling. Utilize discretion and appropriate judgment regarding sensitive and/or confidential matters. Cross cover breaks and vacations with OR scheduler team Perform other duties as assigned
Required Qualifications*
Demonstrated experience delivering excellent customer service. Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines is required. Attention to detail, follow-through, and ability to meet deadlines. Time-management and multi-tasking skills are necessary. Excellent written, verbal, and computer skills Ability and willingness to learn new skills/technologies and adapt to changing environments. Ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work. High School Diploma or GED. 3 – 4 years of experience. Professional, flexible and a positive team player Committed to Service Excellence for patients, families, faculty and staff.
Desired Qualifications*
Three to five years of clerical experience, including one year experience in an outpatient clinic is strongly preferred
Experience scheduling in both MiChart and OpTime
Knowledge of medical terminology
Work Schedule
Hours/Shift: 40 hours/M-F/business hours
Work Locations
Department: TC Surgery ACU, working with General and Thoracic Surgery
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.