Patient Service Representative

Schedule: Full-Time, Days, Monday-Friday, 8am-4:30pm

Grand View Health, which includes Bucks County's first hospital, has provided residents of Bucks and Montgomery counties with comprehensive healthcare services since 1913. Now a century strong, Grand View offers a range of inpatient and outpatient care, particularly emphasizing the areas of surgery and orthopedics, women's and children's health, heart and vascular care, and cancer treatment. Our colleagues enjoy the best of both worlds by working for a high-quality, low-cost healthcare provider in a collaborative, community environment. Help us build this new era of wellness and lead our community to a healthier future.
ResponsibilitiesGrand View Health is looking for a friendly and energetic Patient Service Representative to join our Cardiology office in Sellersville and become a valued member of our team.

With a network of medical practices throughout Bucks and Montgomery counties, Grand View Health functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're leading our community to a healthier future.

The Patient Service Representative is responsible for a wide variety of functions, such as handling the arrival and/or departure of patients in a practice, handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information and performing point-of-service activities to ensure quality of care to the child, adolescent, adult and geriatric patient.

Candidate must have good communication skills and the desire to make a positive impact on the lives of patients. Must have the ability to multitask, take initiative to complete job duties in a timely manner, and be responsible.
QualificationsEDUCATION AND EXPERIENCE:

• High school diploma/GED and over 1 to 3 years of experience in a medical office required.
• One year of advanced training and over 1 to 3 years of experience in a medical practice preferred.

SKILLS AND ABILITIES:

• Demonstrated problem-solving skills.
• Ability to make quality, independent decisions.
• Ability to listen to others.
• Demonstrated written communication skills.
• Strong verbal communication and listening skills.
• Effective interpersonal skills.
• Ability to work as part of a team.
• Knowledge of medical terminology.
• Service-oriented.
• Demonstrated time management and priority-setting skills.
• Ability to drive multiple projects to successful completion.
• Self-directed.
• Excellent organizational skills.
• Ability to simultaneously handle multiple priorities.
• Possesses familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.).
• Competency in the use of a variety of computer hardware and software systems.
• Quickly troublseshoots and resolves problems.
• Ability to maintain the strictest levels of confidentiality.
• Demonstrated ability to initiate, accept and adapt to change.
• Ability to prioritize attention to detail.