Patient Service Representative, Integrative Medicine

Position Overview:
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
• Schedules and registers patient appointments and information.
• Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
• Balances cash sheet and cash drawer in accordance with performance standards.
• Operates a multi-line telephone console.
• Completes clerical and other front desk support.
  

Qualifications:

• High School Diploma or equivalent
• Six months experience in a customer service position
• Preferred: Graduate of a Medical Receptionist training program
  

Organization:Palo Alto Medical Foundation
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period:80
Applications Accepted:Internal