Patient Service Providers

At Nature’s Medicines, we are in the business of improving people's lives. We bring our purpose to life by creating life-enhancing experience in the communities we serve, navigating our business lines with excellence, and dedicating ourselves to shaping the future of cannabis as a leading healthcare solution. As a team that connects, enlightens, and empowers, Nature’s Medicines is looking for people who are inspired by our vision and wish to grow with us as we continue our national expansion. If you too would like to improve people's lives, we'd like to learn more about you.

WHY NATURE’S MEDICINES:

The Nature’s Medicines team is defined by our people. We are committed to our values and have created a culture of trust, but we also remember to have fun. Here are a few more reasons why Nature’s Medicines is a great place to be:

• Competitive pay
• Attractive insurance benefits and options
• Paid time off
• Professional development and workplace happiness initiatives

We believe in building a diverse team, and we strive to make our company a welcoming space where everyone can make an impact on Nature’s Medicines success. We encourage talented people from all backgrounds to join us.

ROLE:

As a Patient Service Provider, you will operate with direct supervision from the Patient Service Provider management team. You will showcase your excellent communication skills by liaising with all levels of the organization as well as ensuring total customer satisfaction with all patients. You will strive to go above and beyond in your customer service skills by motivating those around you while ensuring efficiency, productivity and accuracy in the dispensary.

Along with the leadership qualities that the role entails, you will also be assisting patients by answering their questions, making them feel welcomed and comfortable. The PSP is responsible for ringing up patients, correctly inputting coupons and ensuring the patient has the best experience possible to build positive patient relationships.

RESPONSIBILITIES AND DUTIES:

• Greets all customers in a warm, sincere, and helpful manner.
• Makes recommendations to management team on ways to improve efficiency.
• Ensure the operations of the dispensary run in a smooth and professional fashion.
• Responsible for opening and closing of the dispensary as needed.
• Willingness to take on additional duties as needed and do so with a positive attitude.
• Processing transactions and become a subject matter expert on all functions of the PSP role.
• Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
• Assist patients with choosing the right products according to their ailments.
• Verify patient's allotment and ensure they are eligible to make purchasing using the state system.
• Manages inbound phone inquiries and routes calls accordingly.
• Contributes to team effort by accomplishing related results as needed.
• Participates in ongoing education and professional development as needed.
• Adheres to all Medical Cannabis laws.
• Maintain a positive attitude that promotes team work.
• Participate in ongoing education and professional development opportunities.
• Work collectively and respectfully with other team members.
• Additional duties as assigned by management.

QUALIFICATIONS:

• Experience working in a dispensary helpful.
• Experience in working as part of a team desirable.
• Can-do attitude is a must.
• Superior customer service skills and phone etiquette.
• Must be able to manage multiple projects, set priorities, and meet deadlines.
• Cash register experience with speed and accuracy.
• Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions.
• Ability to handle a busy atmosphere.
• Strong organizational skills.
• Ability to manage multiple projects, set priorities and meet deadlines.
• Knowledge of office management systems and procedures.
• Proficiency using MS Office applications.
• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
• Detail oriented with an eye on process optimization.
• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.
• Must maintain active Dispensary Agent Registry Identification Cards
• Must have the ability to push, pull, or lift a minimum of 50 pounds if relevant to job duties listed above.
• Throughout extended periods must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.
• Excellent communication skills and leadership both verbally and through written media.
• Must be able to handle constructive criticism and guidance and offer the same to others in the department.
• Ability to articulate job goals in a manner they're completed effectively the first time.
• At least 21 years of age and authorized to work in the US.
• Must be able to pass a thorough and comprehensive federal background check per licensing requirements.
• Proper employment documentation; reliable transportation and valid driver's license.
• If necessary, ability to work 7 days per week and to be flexible with schedule.
• Environmental Requirements and Exposure, depending on work location:
• Exposure to fertilizer, dusts, odors, high heat, low temperature, high and low humidity, high noise levels, vibrations, water, dry salts, allergens, pollen, dust, plant pathogens, other volatile organic compounds, and other environmental variables (In some locations)

EDUCATION:

· High school diploma or equivalent.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Work Location:

• One location

Company's website:

• www.naturesmedicines.com

Work Remotely:

• No