Patient Relations Specialist -Farmington Infusion

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for coordinating department/program schedules, and may perform other related duties pertaining to staffing, surgery, equipment purchasing, and expenditure. This position is not responsible for providing direct patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
• May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
• Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
• Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Reconciles cash against daily charge and cash reports.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Assists patients with automated medical record access, as needed.
• Manages inventory and maintenance.
• May be required to drive patients from the hospital to designated locations.
• Performs other duties, as required.

Knowledge / Skills / Abilities

• Ability to coordinate, revise and maintain the department schedules.
• Demonstrated knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrated knowledge of the principles of life span growth and development and the ability to assess data regarding the patients status and provide care as described in the department's policies and procedures manual.
• Ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.
• Ability to display active listening and verbalize empathy.
• Ability to quickly learn new procedures and process.
• Able to prioritize and multi-task in a fast-paced environment.
• Ability to develop relationships with patients, guests and coworkers.
• Demonstrated knowledge of HIPAA regulations to ensure patient information is guarded and respected.

Qualifications

Qualifications

• One year of office experience, customer service experience, or the equivalency.
• Current, valid Utah driver's license at time of hire may be required in some areas.

Qualifications (Preferred)

Preferred

• Certificate in Medical Terminology.
• Certification related to specific area, and/or additional years of related experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Manual Dexterity, Reaching, Sitting, Speaking, Standing, Walking

EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 47467

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule M-F (8 hour days)

Location Name Farmington Health Center

Patient Care? Yes

City Farmington

State UT

Department UCC OPC 80F FMHC Infusion

Category Patient Care Support / Technicians

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.