Patient Navigator

We are on a mission to transform fertility and family-building care, making it more accessible, intuitive, and empowering - for all. We leverage modern proprietary technology to deliver a superior experience, improved outcomes, and reduced pricing for patients and employers, and for all gender identities, races, and humans. Join our experienced team of rockstars from Stanford, Mercer, Oscar, Progyny, Mount Sinai, One Medical and Castlight to change healthcare forever.
To follow the latest Kindbody news, get to know our patients, and learn about what it's like to work at Kindbody, you can follow us on Instagram, Linkedin, and Twitter.
About the Role
As an experienced Patient Navigator reporting to our Operations Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time remote positions.
Hours: Monday through Friday 9am-530pm OR 12pm-830pm/rotating Saturday shifts 9am-530pm
Hours
Responsibilities
Customer Service & Patient Excellence

• Responsible for maintaining CS SLAs across phone, email, secure messaging and chat (1 day response for email, 15 min response to chat, same day answer / return call for phone)
• Manage inbound customer communication (phone, secure messaging, email & chat) and ensure all messages are answered in a timely fashion
• Maintain clear communication with management about overall customer service
• Participate in virtual events on an as needed basis
• Help patients and members understand all of the services offered through Kindbody's Women's Center and what will fit their needs
• Other duties and projects as assigned

Patient Scheduling

• Assist with booking and rescheduling patients
• Help members understand service offerings and provide care navigation
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to clinical team when necessary
• Handle general customer billing & insurance questions including, but not limited to accepting payments, and refunds processing.
• Maintain the highest degree of ethics when handling patient payments and bill processing

Front Desk

• Ensure all patients have an intake form & insurance information on file prior to appointment starting
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service representative of Kindbody

General Administrative Duties

• Manage clinic supply inventory and communicate needs to HQ
• Maintain clear communication with HQ about overall shop operations
• Manage event preparation & set up on an as needed basis
• Other duties and projects as assigned

Who You Are

• 3+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
• A passion for women's health, fertility is a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
• Detail oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism

Nice to Have:

• Experience in handling medical and insurance billing
• Experience in front desk sales

Perks and Benefits
Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; free Peloton membership, equity offering, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed
Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.
Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.

In an effort to protect our employees and our patients, Kindbody is requiring all employees to be fully vaccinated against Covid-19. Any candidate seeking employment at Kindbody will be required to be fully vaccinated against COVID-19 and providing proof of your COVID-19 vaccine prior to your start date of employment. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company

Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Job Type: Full-time