Patient Family Care Coordinator, Emergency Trauma Center - FT Nights

Inspire health. Serve with compassion. Be the difference.

Job Summary

Works with patients and families to address concerns or special needs that may arise during the clinical stay of the patient. Works directly with the interdisciplinary team to solve problems that patients and families may have with the goal of facilitating a positive patient experience. Functions independently and self-directed, frequently working in conjunction with nursing. Responds to difficult customer service situations and supports families and team members. At all times, models exemplary customer service and professionalism.

Accountabilities

• Responds to calls from staff and patients to serve as a liaison between clinical/non-clinical team members and patients/families to facilitate two-way communication, support, and information. Facilitates communication for families with the medical team; provides necessary information and comfort measures.

• Completes patient rounding with a continual focus on the patient experience and documents rounding as defined by the department.

• May serve as the initial point of contact when responding to concerns. Team member seeks resolution as part of real time service recovery.

• C ollaborates with patients, families, and team members regarding best practices to improve patient safety and quality measures.

• Advocates for patients in a positive manner within the healthcare team.

• Promotes positive customer relations and serves as a model for customer service by modelling exemplary Customer Service and professionalism.

• A ssists with locating patient belongings by following up with team members and updating the patient as needed.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, director or executive.

Minimum Requirements

Associate's degree in a related field.

2 years of clinical experience with at least one year in a hospital setting.

Required Certifications, Registries, Licenses

None.

Optional

In lieu of an Associate's degree will accept High School Diploma or GED and 3 years of related experience within a hospital setting.

Other Required Skills and Experience

NA

Work Shift

Night (United States of America)

Location

5 Medical Park Rd Richland

Facility

1510 Richland Hospital

Department

15106780 Emergency Trauma Center

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