Patient Customer Service Representative

HIRING IMMEDIATELY - TEMPORARILY REMOTE!

Life is Short. Do Work that Matters.

Are you seeking an exciting opportunity to join a growing and dynamic team of professionals who support patients? We are in the business of helping consumers understand their healthcare bills and assisting them in resolving outstanding balances in a compassionate and friendly manner. As a BCA team member, you will have the opportunity to provide exceptional customer service, while being rewarded and recognized for your hard work and performance. We've been in business for 76 years with a proven track record of stability and continued growth. If you’re ready to embark on a meaningful and fulfilling career journey read below and apply!

This is a Monday through Friday, full-time position. We are looking for individuals who have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 7:00pm EST. We offer temporary remote work after completion of training for 3 days on site. Our office is located at 18001 Old Cutler Road, Miami, FL 33157.

Job Summary

The Patient Customer Service Representative role establishes you as the voice for BCA Financial Services, Inc., and our clients. We are looking for goal-oriented, passionate, and motivated individuals to join and support our team as we continue our mission of connecting consumers and business through customer-centric account resolution. You will be tasked with handling phone calls in a call center environment, with no in-person interaction with patients. Your research and analytical skills will shine through as you navigate each call, securing payments, and problem-solving to achieve customer satisfaction and account resolution in a timely manner.

Life at BCA

Our people are our most valuable asset. From our paid time off policy to wellness programs to monthly celebrations, we work hard to make each member of our organization feel supported and encouraged to have a healthy work-life balance. Because we want all our people to live their best lives, at home and at work.

Here’s some of the great benefits we offer:

• Competitive base hourly wage plus monthly bonus opportunities
• Monday through Friday work schedule
• Medical, dental, vision, and life insurance
• 401k with a company match
• Paid time off
• Paid Holidays
• Business casual work environment
• Comprehensive interactive training programs to keep your skills sharp and advance your career
• Beautiful office park with ocean view, gym, and cafe on site
• Offering temporary remote work for South Florida residents

To see a full list of our benefits, click https://www.bcafs.com/en/benefits.cfm.

Who we’re looking for:

• A team player with outstanding communication, negotiation, and customer service skills
• Those that are empathetic to the issues our consumers are facing
• Someone proactive, not afraid to ask probing questions, and able to solve problems
• A people person who likes listening and building rapport
• A detail oriented individual that can gather and document information/data quickly (requires basic computer skills and typing mastery)
• Someone comfortable handling high-volume inbound and outbound phone calls throughout the day in a call center environment
• Candidates who have experience with customer service in a healthcare environment is a plus

BCA Financial Services, Inc. is an Equal Opportunity Employer

Compliance and wellness are key in our organization. We have implemented various safety measures consistent with the Centers for Disease Control and Prevention standards including social distancing and thorough cleaning procedures in our offices. Due to the nature of our operation, we are not required to interact with the public during the course of our work. Personal protective equipment is available for team members who wish to use it. Selected candidates can expect a virtual interviewing process.

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