Patient Care Specialist 1(Front Desk/Insurance Verification)

WHO WE ARE: *This position will require to travel to another health center in Los Angeles on Tuesdays or on a as needed basis*
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!
Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?
If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF’s core values are:

• 
  Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right

STILL INTERESTED? Please continue!YOUR CONTRIBUTION TO OUR SUCCESS!: Patient Care Specialists 1 is a cross-functional role that contributes to AHF's overall mission. The Patient Care Specialist 1 position is intended for someone who has a team attitude and is willing to lend a helping hand when needed. The cross-training and cross-functionality of this position enhance the experience of fellow employees and contributes to an overall team environment. Within this role, individuals will be cross-training in front office duties, patient benefits and patient referral processing. Front Office duties involve excellent attention to detail when pulling up patient charts and medical records and disclosing benefits and referral information. This level of detail is critical in helping retain patients in care and helps provide an excellent patient experience.

Benefits duties involve presenting a friendly and helpful face to patients that need assistance in completing applications and obtaining pertinent information from family members and/or significant others as it relates to benefits and financial information. Lending a helpful hand at other Healthcare Centers as needed and always being collaborative in any environment.

Referral duties involve processing specialty referrals in the most timely and accurate manner to optimize care and to address clinical needs; providing all pertinent information to patients for timely appointment scheduling; assisting with appointment scheduling as patients require; and obtaining specialist consults and scanning into the patent’s EMR to provide the most complete picture of a patient’s clinical condition. They will track and monitor the status and progress of the referral being completed. They will notify a provider of a patient’s lapse in completing the referral and will remain in contact with the patient to improve adherence.
We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.