Patient Access Specialist

Performs Patient Access functions of a specialized nature through the application and interpretation of policies and procedures and requiring the use of independent judgment in a medical setting. This includes mastery of registration, insurance, scheduling and billing/POS collections (OLJ) in multiple locations, which include varying clinical demands as well as registration criteria. Additionally, Patient Access Specialists are the first line of dialogue about financial assistance through financial screening. Offers financial screening with a mini-screening at registration and refers to the Financial Coordinators for financial counseling support and screening.

• Demonstrates exceptional customer service both for in-person and telephone activities.
• Demonstrates expected behaviors applicable to the Medical Center and Revenue Cycle access systems and policies, procedures and guidelines.
• Receives funds, issues receipts, balances cash journals and makes deposits.
• Maintains current working knowledge; adheres to Revenue Cycle policies and procedures; and performs problem-solving activities.
• Performs area-specific support activities.
• Demonstrates engagement in the work team and goals of the Revenue Cycle.
• In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS

• Education: High school graduate or equivalent.
• Experience: No experience required.
• Licensure: None required.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.