Patient Access Service (PAS) Specialist

Department Overview:

The School of Dentistry shares the mission of the Oregon Health & Science University to provide educational programs, basic and clinical research, and high quality care and community programs. We strive to foster an environment of mutual respect where the free exchange of ideas can flourish. The dental school prepares graduates in general dentistry and the dental specialties to deliver compassionate and ethical oro-facial health care.

Read more about the School of Dentistry: http://www.ohsu.edu/xd/education/schools/school-of-dentistry

Function/Duties of Position:

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students, faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.

The SOD PAS Specialist works in a high public contact area dealing with patients and staff in a positive and consistent manner. Each employee must interact with the patients, some in acute dental pain, in a friendly, knowledgable, and appropriate manner.

The SOD PAS Specialist are responsible for knowing SOD clinic policies including but not limited to appointment scheduling, payments, and insurance, and must be able to communicate these policies with patients, students, faculty, and staff. Each OHSU Dental Clinic at the SOD may have different policies specific to their department, and the SOD PAS Specialist will be required to use their judgement to implement the appropriate policy or give information specific to each situation they encounter.

The SOD PAS Specialist may be deployed to different desks, floors, or work stations throughout each day to cover areas at peak times. The SOD PAS Specialist must be flexible and be able to complete work with considerable independence on a daily basis. The SOD PAS also provide support to the Russell Street Clinic and could be deployed to work at that clinic depending on business needs.

Required Qualifications:

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
• Basic computer keyboarding skills including typing of 30 - 45 wpm
• Computer proficiency, including the use of Microsoft Outlook, Word, and Excel
• Previous cash handling experience
• Demonstrates excellent customer service skills with the ability to handle difficult people and situations with diplomacy and tact
• Proficiency in speaking, reading, and writing in both English and Spanish; specific ability to verbally translate from Spanish to English and English to Spanish
• Must have excellent written and oral communication skills
• Must have numerical comprehension skills
• Able to maintain the confidentiality of information
• Exercise discretion when dealing with issues of a sensitive nature
• Able to accurately enter and maintain sensitive data and patient information into electronic computer database
• Ability to maintain cash drawer accuracy
• Employee must be able to multi-task and demonstrate high productivity while working in an environment with many interruptions, distractions and limited physical space
• Proven reliability in attendance and accountability
• Ability to be flexible and work independently with little or no supervision
• Must be able to use appropriate judgment regarding patient interaction and infection control
• Monday - Friday, full time hours depending on the clinic schedule
• Work is in a patient care environment includes noise, small spaces, long periods of sitting or standing, reaching above head and bending to pull patient records
• This position involves direct contact with patients, so there is a chance of exposure to human tissues/fluids as within any healthcare setting
• Dental radiographs are taken in the area but employee is not exposed to radiation
• Requires ability to carry and lift up to 30 pounds
• Must be able to stand or sit for long periods of time
• Will also need to be able to reach and bend through the day
• Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications:

• Experience working in a medical setting
• Experience using electronic medical records, such as axiUm

Additional Details:

Please note: Effective Oct. 18, 2021, all OHSU employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired by OHSU after Oct. 18, you will need to be fully vaccinated (or obtain an approved exception) prior to starting work, and need to provide proof of vaccination (or approved exception) within 10 days of starting work.

All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.