Patient Access Rep

WHAT WE NEED
Welcoming patient representatives.

Position is part time, benefit eligible, evening shift, including rotating weekends and holidays.

WHO WE ARE LOOKING FOR
Our patients come to us knowing that they are placing themselves in the hands of compassionate, faith-based, medical professionals. From the moment their visit begins we want them to feel that unique environment and we trust our Patient Access Representatives to communicate the special care that each of our patients receives. Yes, the job is about forms and room assignments, scheduling and insurance questions – but it’s also about welcoming our patients and putting them at ease.

Are you a people person? Can you follow procedures and accurately manage registration forms and procedures? Do you want to put your organizational skills to work in a place that shares faith and compassion daily? We’d love to talk to you.

WHAT YOU WILL DO

• Interviews patient and family in order to obtain registration information and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.

• Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.

• Verbally interview patient and/or family in order to obtain registration information.

• Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections.

• Identify co-payment procedures and fiscal procedures related to registration procedures.

• Complete computer and telephone pre-registrations to maintain patient flow.

WHAT IT TAKES TO SUCCEED

• Understanding of common medical terminology, anatomy and physiology.

• Knowledge of Managed Care requirements under the Medicare/Medicaid and other third party payor programs.

• Able to solve problems by analyzing information and using logic to address issues and problems.

• Ability to work with diverse groups including physicians, therapists, patients, and families.

• Strong communication skills, both verbal and written.

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.