Patient Access Receptionist: HRMP Commerce

EQUAL EMPLOYMENT OPPORTUNITY

Race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate shall not be a factor in employment for this position. Due to the nature of hospital services, it may become necessary to work extended hours.

POSITION SUMMARY

Responsible for greeting patients and all front-desk functions pertaining to patient routing in the outpatient registration area. Obtains patient information and confirms order completeness. Works in tandem with registrars and personnel from other departments to include nursing staff. Handles patient inquiries and assist to resolve issues and/or concerns.

POSITION SUPERVISORY RESPONSIBILITIES

Reports To:Patient Access Coordinator / Patient Access Manager Supervises:None.

POSITION REQUIREMENTS

Minimum EducationHigh School graduate or equivalent. Minimum Work ExperiencePrior experience involving public contact. Required Licenses/CertificationsNone Required Skills, Knowledge, and AbilitiesAbility to interpret and generate written correspondence utilizing proper grammar, spelling and composition skills. Knowledge of Payer guidelines. Computer knowledge. Experience with automated systems. Ability to operate office equipment, such as copy machines, fax machine and printers. Must be able to work independently with minimal supervision. Good communication skills. Preferred QualificationOne year's experience in a hospital, insurance or office environment. Medical terminology

PHYSICAL REQUIREMENTS

Light work, exerting up to 20 pounds of force occasionally, and/orup to 10 pounds of force frequently, and negligible amount of forceconstantly to move objects. Involves sitting for long periods of time. Occasionally requires standing, walking, bending, stooping, reaching, lifting, pushing and pulling. Requires near and midrange vision, talking, hearing, repetitive movement of wrists, hands and fingers. Requires viewing computer screens for extended periods. The incumbent works in a good environment under clean working conditions; one or more disagreeable elements may be present to a small degree from time to time. There is potential for exposure to contagious diseases from patient contact but these will be minimal if proper safety precautions are taken.