Parking And Transportation Manager

JOB DESCRIPTIONPosition Title: Parking and Transportation Manager
Business Unit or Department: Operations
Title Position Reports to: Director of Resort Operations
# of Direct Reports: 3-5 # of Indirect Reports: 10-20
Location: Crystal Mountain, WA Job Status: Exempt Date of last Review: 7/26/2021

RESORT OVERVIEW, CULTURE AND VISION

Crystal Mountain, the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of the Alterra Mountain Company family of resorts. A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirt of the mountains, united by a passion for adventure, and celebrating legendary adventures and enduring memories that mountains bring everyone.
Who we are…
Crystal Mountain’s Mission is to deliver exceptional service and adventures worthy of our extraordinary mountain terrain and beauty.
We appreciate effort but value performanceWe build relationships by acting with integrityWe communicate & decide through collaborationWe protect our environment to ensure our future We have fun doing what we do

POSITION SUMMARY

Under the general direction of the Director of Resort Operations, this position oversees and ensures safe and efficient day-to-day shuttle, parking, and RV lot operations. Plans, organizes, and coordinates workflow to maintain consistent levels of service to internal and external clients. Participates in the recommendation and administration of operational policies, procedures, and processes. Keeps accurate records and inventories related to planning, accountability, shuttle operations, ridership, and guest service. Supervises Parking, Shuttle, and RV staff.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities perform the essential duties.
ESSENTIAL DUTIESThis position is responsible for the following job results:

• Consistently increasing guest satisfaction with their parking, arrival, and departure experiences
• Increased RV program EBITDA
• A highly engaged workforce
• Increasing the skier visits per car ratio
• Providing highly utilized and efficiently operated transportation alternatives
• Summer season landscape beautification and maintenance

These job results will be achieved through the following practices:

• Hires, trains, and provides outstanding leadership to the Parking, Shuttle, and RV teams.
• Plans, executes, manages, and evaluates the operation and flow of shuttle and parking activities, ensuring consistent levels of service. Reviews and revises transportation plan to ensure service excellence and maximum efficiency.
• Plans, executes, manages, and evaluates the operation and flow of Crystal Mountain’s RV facilities to maximize revenues and deliver service excellence. Reviews and revises RV operations and adjusts plans as necessary to achieve goals.
• Solicits, engages, and oversees contract transportation services for transportation to and from the mountain to maximize skiers per car ratio and reduce 410 and Crystal Mountain Boulevard congestion.
• Supervises technical/support staff. Hires, evaluates, trains, disciplines, and terminates staff in compliance with company policy as necessary to ensure smooth operations. Schedules parking attendants, shuttle operators, and RV staff and maintains driver accountability. Models and ensures safe behaviors and practices.
• Provides feedback, coaching, and personal development to Parking, Shuttle, and RV team members.
• Monitors budget analyzes labor costs, and projects costs of staffing needs for recommendation to management.
• Oversees and collaborates with Crystal’s marketing team on maintenance and signage projects for parking lots and shuttles.
• Serves as a liaison with staff and guests. Acts as the front-line person for communicating and enforcing policy. Investigates situations and complaints and implements solutions. Works with individuals to resolve disputes/problems.
• Participates in a variety of meetings, committees, and/or other related groups to communicate information regarding services and/or other pertinent information as appropriate.
• Ensures that parking and shuttle service follows applicable rules, regulations, and policies.
• Consistently increasing guest satisfaction with their parking and transportation needs.
• Collaboration with Vehicle Maintenance team to ensure all vehicles are continually in a safe operating state
• Ensures the maintenance of base area landscaping through regular grounds and landscape maintenance.
• May be required to perform other duties as assigned by Director of Resort Operations, Resort Manager on Duty, or Resort President.

REQUIRED QUALIFICATIONS

• Minimum age of 18
• Valid Driver’s License valid in the state of Washington.
• Able to obtain CDL with Passenger Endorsement

EDUCATION & EXPERIENCE REQUIREMENTS

• High School Education Required | College Degree Preferred
• Minimum of 3 years managing teams in a complex service operations environment
• Previous parking or transportation management experience preferred

LEADERSHIP

• Understands business complexities and assumes responsibility for driving growth
• Leads employees or teams of employees to achieve goals
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability

ENGAGEMENT

• Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
• Inspires, develops, and energizes employees and has a solid record of employee retention
• Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

• Communicates clearly and appropriately - both orally and in writing
• Responds to questions or requests in a timely manner
• Conducts regular one-on-one and departmental meetings to ensure a good flow of information
• Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
• All communication emphasizes a high level of guest service in a friendly manner

DELIVERY

• Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
• Meets or exceeds financial goals, budgets, forecasts
• Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
• Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations
• Takes steps to provide epic experiences that are wild, memorable, and unexpected

FLEXIBILITY

• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
• Adjusts budgets and reforecasts as needed across the year based on changing business needs
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
• Inspires a unified team through understanding what is required for successful, cooperative, and fun team success

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in an exterior (parking lots, shuttle routes) or interior office environment, with frequent interruptions and irregularities in the work schedule. Work hours may vary; occasional evening and frequent weekend hours are required. Frequent reaching, walking, standing, lifting, stooping, or carrying of equipment and materials may be required. May be required to lift and carry up to 50 pounds.
Incumbents who operate shuttles must possess a valid Commercial Driver’s license for operation of motor vehicles within the State of Washington with passenger certification and an acceptable driving record including five years of accident-free driving, with no recent moving violations. Such incumbents must possess first aid/CPR certification.
This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Crystal Mountain Resort and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.
This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.
Employment with Crystal Mountain Resort or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.