Overnight Residential Supervisor (Crossroads Family Shelter)

A subsidiary of St. Mary’s for Women and Children, Crossroads Family Center, located in East Boston, provides family shelter, case management, housing search, stabilization services and a food pantry to more than 70 families each year.

We are seeking a part-time Overnight Supervisor (11pm-7am) to manage the daily activities of the program to maximize the quality of client services and provide for program staff supervision.

SHIFT: Friday and Saturday, 11 pm-7 am

MINIMUM REQUIREMENTS / QUALIFICATIONS:

• Associate's degree in Human Services, Management, or related field, or 2-3 years of supervisory experience.
• 3-5 years direct care experience required.
• Valid driver’s license with a safe driving record.

DUTIES & RESPONSIBILITIES:
(These duties are not meant to be all-inclusive and may be adjusted as necessary)

CLIENT SERVICES

• Collaborate with team members to engage teens in the program activities and requirements

• Participate in updating Individual Treatment Plans
• Assist residents in establishing structure for their child/ren and themselves
• Support and implement activities, meetings and workshops that enhance parenting and life-skills
• Ensure that resident concerns are addressed in an appropriate manner advocating when indicated
• Ensure that the program maintain a welcoming environment for residents and their child/ren
• Support in effective client intake and discharge process
• Build strong relationships with clients based on respect and understanding of their needs
• Promote responsible care of residents by maintaining documentation in accordance with professional guidelines.
• Support with case management services as needed

PROGRAM MANAGEMENT

• Accomplish staff job results by coaching, counseling, and disciplining employees
• Planning, monitoring and appraising job results
• Enforcing system policies and procedures
• Maintain safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
• Completes operations by assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
• Control expenses by monitoring supply usage and implementing corrective actions.
• Provides quality service by enforcing quality and customer service standards
• Assist in the implementation of programs daily schedule
• Provide leadership in crisis interventions, when necessary
• Self-initiates and works independently
• Responds to families or employees in a timely manner
• Consistently follow program guidelines and administrator directives
• Participate, lead and offer problem solving strategies in staff meetings and in-service trainings
• Resolve interpersonal conflict effectively and professionally for self and other staff
• Actively participate in treatment plan meetings, as well as case conference, as needed
• Ensure client’s records and statistical reports are maintained in a timely manner, as assigned
• Maintain positive working relationship with colleagues
• Administer and document all resident medications

QUALITY ASSURANCE

• Consistently maintains professional, legal boundaries and ethical standards and ensure staff compliance (Federal, State, and Agency)
• Exercise critical thinking and good judgment when making decisions
• Knowledgeable of and complies with program specific policies and procedures and enforces rules and regulations
• Ensure all clients receive quality services in compliance with all funding sources, agency, and licensing standards
• Maintain accurate documentation, records and files in accordance with standards
• Provide program orientation, training, identify and address staff needs in weekly supervision
• Maintain safety, appearance, and cleanliness of the facility in compliance with health, fire, and safety regulations
• Transport clients in a safe and secure manner in matters related to service delivery
• Provide appropriate feedback and mentoring to keep standard of quality
• Identify and implement positive changes for the betterment of program

PROFESSIONAL GROWTH AND DEVELOPMENT

• Attends and utilizes supervision for professional growth.
• Attends and participates in agency meetings and trainings.
• Engages in self-evaluation to establish goals for professional development.

STAFF DEVELOPMENT

• Provides leadership, direction and serves as a positive role model to all team members.
• Teaches residential staff skills needed to improve job performance and advancement.
• Engages supervisees in staff evaluation process following agency format and guidelines.
• Mediates interpersonal difficulties between staff and intervene in discipline problems, as necessary.

NECESSARY SKILLS AND ABILITIES

• Patient, understanding, and supportive.
• Ability to engage in collaborative relationship with multidisciplinary team.
• Excellent written and oral communication skills.
• Word processing and computer skills
• Excellent interpersonal and organizational skills
• Ability to prioritize and manage multiple tasks
• Maintain flexible schedule to meet program needs and attend required meetings.
• Ability to work well under pressure.
• Comfortable with giving/receiving clear, direct feedback from supervisors and peers.
• Appropriately interact with people from diverse socio-economic, racial and cultural backgrounds.
• Maintains an attitude of fairness, openness, and respect and supports the development of cultural competency at St. Mary’s.
• Remains open to different opinions and viewpoints and is willing to learn from them.
• Respects and values all people’s voices, including children, families and colleagues.
• Sense of humor
• Bilingual preferred (Spanish, Haitian Creole, or other language)
• Highly flexible and energetic.
• Enjoys working and motivating staff and residents
• Valid MA driver's license

Residential Supervisor candidates must undergo a background check in accordance with local laws/regulations.

Job Type: Part-time

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Night shift

Education:

• Associate (Preferred)

Experience:

• Supervisory: 3 years (Preferred)
• Residential or Direct Care: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location:

• One location

Hours per week:

• 10-19

Typical start time:

• 11PM

Typical end time:

• 7AM

Work Remotely:

• No