Oracle CX Delivery Lead – MGR/SMGR

We are:
Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best Come join a team that feels personal even though it's over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we're proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice:

https://www.accenture.com/us-en/services/oracle-index

You Are:

A transformation maven with the skills to help clients meet the challenges of digitization. Your human superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. You’re as comfortable leading projects and teams as you are diving into the details of workstreams and configuring Oracle solutions. Or you specialize in one or the other, our practice covers the functional & process side of Oracle as well as the technical development & technical architecture. Additionally, you have the communication and people skills to inspire teams to bring their A-game.

The work:

• Help clients understand leading business processes so they can transform their business with Oracle
• Spot strategies, risks, and options, and then recommend approaches that sidestep problems and help clients and functions meet their needs
• Lead, coach, and advise a small project team in addition to managing their performance (depending upon the structure of a project)
• Give clients options for designs using prototypes
• Set up, document and test the Oracle system; understand and apply Oracle methodologies
• Work with clients and stakeholders to make sure they get where they want to go
• Gain the trust of your client, team mates, and managers to make sure projects get delivered
• Keep growing your skills to help your team with business development and sales efforts
• Stay in the know on leading industry trends and Oracle features to give your clients the best solutions for their needs

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only

The Oracle CX Lead will have responsibility for expanding our business footprint across a market unit while managing a portfolio within a strategic account. The candidate should have 3-4 years of Oracle Customer Experience (CX) knowledge, worked within the CX, CRM or Digital space for 5+ years, and have 7-10 years of Project Management experience. The candidate must be client facing, able to work across functional and technical areas, familiar with off-shore delivery models, and have proven experience in leading large projects or programs.

Must Have Skills

• Oracle Customer Experience (CX) – either Oracle Sales Cloud, Oracle Sales Performance Management (SPM), Oracle Customer Data Management, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ Cloud, or Oracle Commerce Cloud
• Business Development and Senior Client Engagement skills with a proven ability to drive pipeline

Key Responsibilities

• Manage delivery of projects across full software delivery lifecycle (SDLC) or through Agile methods
• Manage, ensure quality, and obtain approvals of deliverables including: Project Plan, Solution Blueprint, Requirements, Design Documents, Test Scripts, Deployment Plans, Change Management Plans
• Manage Budget, Project Plans, and Change Request to ensure financial commitments and on-time delivery
• Manage, coordinate, and support kick-off meetings, workshops, quality reviews, and other cross-team activities
• Ensure quality of delivery through management of client expectations, adhering to delivery standards, and conducting detailed quality reviews
• Ability to estimate effort, create proposals, and support sales pursuits

Experience/Skills Required

• Minimum 7+ years of experience in Project and Program Management
• Minimum 5+ years’ experience in Customer Relationship Management, Customer Experience
• Minimum 2+ years’ experience with Oracle Customer Experience (CX) Cloud products
• Strong analytical, written, and oral communication skills; process oriented.
• Ability to manage teams and processes globally.
• Excellent problem solving skills
• Ability to build strong relationships and serve as trusted advisor
• Ability to work in a dynamic environment.
• Strong Excel, Word, MS Project, and PowerPoint skills
• Strong attention to details and the ability to multitask

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

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