Operations Manager

POSITION: Operations Manager, Full-Time (Exempt)

LOCATION: San Leandro, CA (Alameda County)

POSITION SUMMARY:

With the guidance of the Regional Director, the Operations Manager will provide leadership and direction to the field and department staff to fulfill the American Medical Response mission and “total patient care” concept. Promote a positive environment for employee relations through teamwork and peer driven excellence, reinforce constructive and professional relationships with fire services, hospitals and other members of the EMS team and ensures compliance with the County Contract.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• With guidance of Regional Director, set direction, goals, and objectives of the operation
• Work collaboratively with other managers (Operations, Communications, & Clinical)
• Ensure compliance with local policies and procedures.
• Ensure compliance with the terms of all contracts.
• Interpret and enforce labor contract and local company policies.
• Ensure compliance with county EMS regulations, as well as, other federal and state guidelines.
• Serve on committees or work groups - attend pertinent functions as requested or required.
• Prepare reports, charts, graphs or other information relative to location operational issues.
• Adhere to all company policies and procedures.
• Assist in preparation of annual budgets and strategic system planning.
• Interact with allied agencies, hospitals and the general public.
• Review data, reports and statistical information, analyze trends and render recommendations pertinent to operational effectiveness.
• Manage financial resources, adherence to location fiscal year budget.
• Effective information systems security is a team effort involving the participation and support of every AMR employee who deals with information and/or information systems. It is the responsibility of every computer user to:
  • Know and follow Information Systems security policies and procedures
  • Attend Information Systems security training, when offered
  • Report information systems security problems
• Other duties as assigned/needed.

SUPERVISORY RESPONSIBILITIES:

• Coordinate and direct the activities of the Operations Supervisors and subordinate staff, applying fundamentals of leadership and supervision while promoting teamwork.
• Schedule and conduct local management staff meetings or training sessions.
• Participate in grievance and arbitration proceedings.
• Conduct interviews and be involved in personnel selection processes.
• Address complaints and resolve problems.
• Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team oriented approach with positive results.
• Assist in driving performance management.
• Comply with all employment laws and support affirmative action/equal opportunity and diversity goals.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in business, healthcare or appropriate field of study or equivalent experience preferred.
• Minimum three years in general supervisory experience, including financial management and employee supervision.
• Demonstrated effective track record of cultivating relationships with internal and external customer bases.
• Minimum three years of emergency medical operations experience.
• Driving Record in compliance with AMR's Safety & Driving policy (proof required if conditional employment offer is made)
• Effective oral, written, and interpersonal communication skills.
• Must maintain a valid State of California Paramedic Certification or EMT-1 Certification, as well as any and all other licenses and certification required by field personnel.