Operations Coordinator

Overview

The Operations Coordinator III completes tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

Responsibilities

• Procures language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract
• Completes all activities within the Order-to-Fulfill business process, including work order solicitation, receipt of offers, contractor consideration and selection, and work order award
• Utilizes multiple program databases as part of the O2F process; updates information pursuant to work order rates, terms and conditions
• Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly
• Conducts profit-loss analysis/cost-benefit analysis for each work order requirement and procured contractor’s language interpreter services; procures services at best value
• Coordinates interpreter travel and lodging within established guidelines as required
• Ensures the procurement activity for the work order is completed in accordance with the company procurement manual, contractual requirements, court operating guidelines, and U.S. federal acquisition regulations
• Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources
• Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines
• Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value
• Leads a team of Operations Coordinators as required and designated
• Performs other duties as assigned by the Operations Supervisor and/or Operations Manager

Qualifications

• Bachelor’s degree desired, but not essential
• Strong computer skills preferred (Microsoft Office, Word, Outlook, PowerPoint, and Office Software a must)
• Minimum of five years’ of related administrative/coordination experience supporting a language services or other relatable program

• Must be able to effectively communicate through oral and written communication with customers, management and other coworkers

• Must be high-energy, flexible, work well with teams, and able to find creative solutions

Preferred Qualifications

• Additional language skills and court interpretation experience is a plus

Working Conditions

• Normal office working conditions
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• May require ability to lift/and or move objects or packages of up to 25 lbs.
• Approximate amount of travel time for the position is 5%