Operational Risk Officer, New Initiatives Team - Hybrid

The Operational Risk Officer is a strategic professional who stays abreast of various new projects and initiatives and contributes to the timely identification of risk and development of controls in alignment with the directional strategy of the business and within Citi’s Operational Risk Framework. . Highly developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues and across lines of business. The Operational Risk Officer Provides expert advice and counsel related to the operational and compliance risks including those related to technology or operations of the business, and partners with subject matter experts to ensure controls are developed to support new product approvals.

Responsibilities:

• Coordinates and performs the operational risk assessment activities for USRB owned new & change initiatives in partnership with the project team and risk stripe SMEs

• Works in partnership with the project team and process owners to design and create new controls and enhance existing controls as needed to remediate identified risks

• Serves as a subject matter expert for operational risk and control assessments

• Manages and tracks control population performance for each assigned initiative

• Performs risk assessment for new initiatives owned by other lines of business and functions, covering activities where there is USRB or Mortgage impacts or involvement

• Governance and oversight may include (not limited to) monitoring and assessing control performance, presenting assessment results to leaders and in required governance forums, performing post implementation assessments, etc.

• Collaborates to resolve any issues and escalate those that require support.

• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Ensures Consistent application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

• Independently assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts a trusted SME to senior stakeholders and /or other team members.

Qualifications:

• 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources

• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship and influence management skills; must be able to address and resolve conflict while maintaining relationships.

• Prior operational risk assessment experience and MCA Program knowledge preferred

• Knowledge of US Retail Bank and Mortgage processes and technology platforms supporting the lines of business preferred. Ability to effectively communicate complex topics to a broad audience.

• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Advanced knowledge of Microsoft Office Tools.

• Strong organizational/project management skills needed to coordinate multiple inputs, manage stakeholder expectations and meet deadlines

• Third Party Oversight/Vendor Oversight experience preferred

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.