Office Manager

Job Summary:

The Office Manager is the onsite manager responsible for the day-to-day operations of the practice. The Office Manager reports to the Director of Operations.

Job Responsibilities:

• Oversees daily office operations and delegates authority to assigned staff.
• Assist in developing and implements short and long-term work plans and objectives for clerical functions.
• Assist staff in understanding/implementing clinical policies and procedures
• Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary. Ensures that office is staffed appropriately.
• Assist in the recruiting, hiring, orientation, development and evaluation of clerical staff.
• Establishes and maintains an efficient and responsive patient flow system.
• Oversees and approves office supply inventory, ensures that mail is opened and processed and offices are opened and closed according to procedures.
• Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental, infection control, codes, and requirement of accreditation and regulatory agencies.
• Oversees and approves office invoices and submits in timely fashion to accounting for processing.
• Provides schedules input into Cerner and manages providers’ schedules and makes necessary changes.
• Address patient concerns and handles patient correspondence. Communicates with billing supervisor to correct billing errors in all offices.
• Manages and approves employees’ biweekly payroll.

Qualifications:

• Minimum 3 years of administrative experience, including 2 years of management experience in a health care setting
• Working knowledge of Electronic Medical Records
• Excellent communication, decision making, leadership and problem solving skills
• Knowledge of medical practices, terminology and reimbursement policies.

Key Competencies:

• Planning and organizing
• Communication skills
• Attention to detail
• Adaptability
• Customer service orientation
• Problem solving
• Judgment
• Decision-making