Office Manager Branch Accountant

Business Area

At Empire Today, our General Office team supports the front and back office functions of the organization. The general office performs the function of co-ordination of various departments and as such, it acts as a general reserve to assist the activities of other departments. This function is vital to the operation which supports the continued success of Empire Today.

Responsibilities

This Office Manager/Branch Accountant position is responsible for managing and coordinating the day-to-day general office operations as well as owns full oversight of financial transactions within the local branch office. This position is expected to hold accountable all company defined office protocols and processes which are in place for maximum expense control and productivity of the staff. This position is also responsible for the direct supervision of both the accounting and general office department personnel/ The Office Manager/Branch Accountant reports to the Market Manager.

• Supervise the daily operation of general office staff; to include hiring, firing, coaching, counseling, monitoring and evaluating performance.
• Oversee the collection and application of customer payments and financing.
• Monitor and delegate action in support of the departments KPIs (key performance indicators), such as Aged Open Orders and Open Balances.
• Contact customers for collections and/or non-sufficient funds checks, and confer with Sales regarding any delinquent accounts
• Audit and monitor the collection and record-keeping of important document such as contracts and certifications of completion.
• Handle all customer complaints regarding refunds, double billings, and accommodations.
• Reconcile weekly and monthly COD’s and deposits reports.
• Review and initiate all charge backs or reversals for the sales representatives.
• Supervise the preparation of letters on delinquent accounts
• Serve as primary point of contact and liaison for office staff and Market Support on day-to-day operational and administrative issues that may arise.
• Process and submit bi-weekly payroll (input hours and leave for applicable non-exempt associates into payroll operating system).
• Review payroll system on a daily basis to collect and record missed punches for non-exempt associates.
• Coordinate, order and oversee management of supplies and equipment for the office.
• Maintain conference and training room schedule.
• Initiate and deliver cross training for all general office associates.
• Compose and prepare written documentation and correspondence for the office, as needed.
• Establishes work procedures and standards to improve efficiency and effectiveness of the department.
• All other duties assigned or as required.

Qualifications

The successful candidate will possess:

• Bachelor’s degree in accounting or related field.
• 3+ years of Office Management or Accounting experience or related and/or training or equivalent combination of education and experience or
• Collections and customer service experience a plus
• Computer proficiency (MS Word, Excel and Outlook)
• Excellent oral and written communication skills
• Exceptional time management
• Ability to lead and develop others; detail oriented; manage multiple tasks; set priorities and meet deadlines. Working knowledge of Dynamics 365 a plus

Benefits

Employees are eligible for numerous benefits including:

• Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
• A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!
• Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
• Prescription Drug Coverage
• Dental Insurance – Twice a year visits at no cost.
• Vision Insurance with materials coverage
• Flexible Spending Accounts for Medical & Dependent Care
• Wellness Program – A best in class program offering substantial awards payable right on your paycheck
• Basic Life Insurance and AD&D
• Short Term Disability Coverage
• Long Term Disability Coverage
• Employee Assistance Program
• Paid Holidays including Floating Holidays
• Paid Time Off (PTO) that grows with years of service
• Empire Perks – An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires.

About EMPIRE TODAY®

Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies’ world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.

IND1