Office Assistant

Overview: Under the direction of the Physician(s) and Practice Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Physician and Practice Manager to achieve quality outcomes for the patient.Responsibilities:

• Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
• Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and or convenience of patient.
• Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
• Collects patient copayments.
• Verifies patient and insurance information.
• Updates chart with copies of current insurance card and patient registration forms.
• Prepares new patient charts as necessary.
• Verifies insurance coverage, plan benefits coverage, signed insurance assignments, release of information signature, pre-certification information.
• Check out patient by collecting any additional payment due for services rendered if applicable.
• Enter CPT and ICD-9 codes.
• Record and post charges and payments daily.
• Balance cash drawer and prepare deposit for Practice Manager to take to bank.
• Inventories and restocks office supplies after approval by Practice Manager.
• Sort and distribute mail, lab results and transcription on a daily basis.
• File appropriate lab results and transcription according to timelines established by the practice.
• Performs all duties respectful of confidentiality and safety of all patients, employees, and Physicians.
• Adheres to established quality principles and standards established by Reid Physician Associates, Inc. and Reid Hospital and Health Care Services

Qualifications: High School Graduate or GED equivalent; graduate of accredited Medical Assistant Training Program preferredSchedule Details: Richmond Urgent Care 8:00am-8:00pm 36 hours per week 3 weekend days a month