NOC Technician I

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NOC Technician I Posted On Jan 26, 2021

As an organization focused on mutual respect and inclusion, American Tower endeavors to make reasonable accommodations to qualified applicants with a disability. Applicants needing an accommodation during the recruitment process or who have questions regarding website accessibility should contact us at (617) 687-7911 or recruiting@americantower.com.

Job Description

The Team

We are seeking a NOC Technician I to join American Tower’s U.S. Tower division’s Network Operations team. The Network Operations team monitors and maintains the Company’s U.S. assets, supporting both the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization, and independent judgement when gathering and organizing relevant information.

Our Core Principles are the foundation of our culture, and we’re focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. Come grow your career with us!

Job Qualification

What You Can Offer Us

• Open trouble tickets and perform initial triage; provide breaks/fix actions to resolve network issues.
• Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in the ticketing system.
• Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
• Perform duties in accordance with documented methods of procedures and technical job aides.
• Initiate communications between internal groups, vendors, customers, and third-party carriers and partners.
• Provide feedback about the use of NOC management applications, tools, processes, and procedures.
• Open Notice to Airmen tickets (“NOTAMS”) via the E-NOTAM websites for outages that impact lighted towers.
• Escalate outage events and/or impairments that are not resolved within the prescribed timeframes.
• Other duties as assigned.

What You Need to Succeed

• Associate technical degree or equivalent work experience required. Bachelor’s degree preferred.
• Experience in a centralized repair, troubleshooting, and testing environment required.
• Between 1–3 years of customer service experience preferred.
• Approximately 5% travel may be required in support of the position’s responsibilities.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy or any other characteristic protected under applicable law.

Why Work Here

Our Culture is based on our Core Principles - the values that guide how our employees communicate with our customers and each other, drive solutions, hire and grow our talent, play to win, and of course, have fun! We look for motivated individuals to join our team who care about their colleagues, our customers, and the communities where we live and work. Join us and become part of our team of diverse, talented thinkers and doers!

What We Can Offer You (Benefits)

We're proud of the high quality of our benefits that help support the varied lifestyles of our employees.

This includes, but is not limited to:

• Comprehensive health care coverage
• Healthcare and dependent care FSAs
• 401 (k) matching
• Employee Stock Purchase Program (ESPP)
• Equity Incentive Plan
• Educational assistance
• Paid parental leave
• Adoption assistance
• Wellness reimbursement
• Paid time off