MPI Data Integrity Analyst - Health Information Management - 4458

It takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees.

Exceptional management of patient identity data integrity in the Enterprise Master Patient Index (EMPI) and the Cerner Master Patient Index is foundational to the linking of patient records within the Wellforce HealthCare System. The Tufts Medical Center EMPI and Cerner databases contains millions of patient records and serve as the underpinning of care delivery, data exchange, analytics, and critical business and clinical processes for Wellforce.

Under the direction of the Operations Manager of Health Information Management and the Director of HIM, the EMPI Operations Data Analyst I works with HIM and Wellforce entities and affiliates on complex integration and data synchronization projects. The primary responsibility is to provide analytical and operational support in the management and development of the EMPI and the Wellforce EMPI and the synchronization between databases. The Data Analyst I is responsible for maintaining patient identity integrity by using his/her analytical and investigational skills and multiple tools and systems to piece together the patient identity story and independently determine, coordinate, and execute action needed to remediate identity discrepancies.

Responsibilities:

• Merge patient's medical records in multiple hospital systems accurately and timely.
• Maintain the accuracy, reliability, and integrity of the Tufts Medical Center MPI, the EMPI and Wellforce EMPI databases to ensure patient safety for all clinical systems dependent on this data.
• Ensure compliance with established TMC and Wellforce policies and procedures related to patient identifier formatting in order to decrease the creation of duplicate medical records across the enterprise.
• Coordinates and/or participates in paper chart correction activities as appropriate.
• Participate in developing integration plans for the incorporation of new entities into the EMPI and Wellforce EMPI databases.
• Communicate with end users from an operational perspective to identify business needs an operational processes to develop strategies and solutions in line with Tufts Medical Center's HIM standards and strategic direction of minimizing duplication of medical records.
• Use exceptional problem solving and investigational skills to identify patient identity discrepancies, and determine, coordinate, and execute appropriate steps to remediate the discrepancies.
• Share knowledge of new or developing issues with EMPI management and operations team members for problem solving and process development activities.
• Work to ensure the data is accurate and updated by reviewing standard department reports on a daily basis.
• Ensure accurate and judicious movement and uncoupling of electronic health information on multiple patients maintained in the various clinical applications, confirming such moves with senior team members.
• Exactitude is mandatory, since there is a high patient safety risk associated with transfer of patient health information.
• Plan, prioritize and manage daily workflow to ensure completion of EMPI operational functions and daily responsibilities to support the various site requirements as documented within Service Level Agreements (SLA).
• Understand the effect of departmental operations within Wellforce entities, affiliates and community practices within an integrated delivery network.
• Attain a general knowledge of all entity-level information systems (i.e., registration systems, master patient indexes, emergency registration practices, clinical results, electronic health records, etc).
• Analyze and identify root cause of data discrepancies and bring to attention of senior team members and work together to determine the next step in resolving the problem and/or issues.
• Participate with internal developmental groups, to ensure smooth and coordinated implementation of new products as well as enhancements to existing product lines.
• Participate in system testing and implementation, including identifying post implementation limitations.
• Identify data discrepancies and denoting functional improvements with various hospital systems informing senior team member(s) of findings. Work with senior team member(s) on next steps.
• Report work progress to upper management on a daily basis, denoting issues and/or problems in a timely fashion. Completion of all assigned tasks is expected.
• Advocate patient rights to confidentiality through interaction with Wellforce entities, affiliates, community practices and the public
• Encourage positive interactions and maintain a high level of customer satisfaction.
• Maintain open communications via e-mails and phone calls and in person discussions with all customers.
• Provide quality customer service and serve as an exemplary representative of the HIM department.
• On-going communication, feedback, and follow-through with customers and peers is essential
• Compile statistical data on a weekly and/or monthly basis for all entities participating in the EMPI and Wellforce MPI and identify trends and/or issues pertinent to the operations and integrity of the EMPI and Wellforce MPI database.
• Performs other similar and related duties as required or directed.
• Reports to the Operations Manager of HIM and the Director of Medical Records.

• Bachelor's degree in Health Information Management, Health Care Administration, Human Services Administration and/or related field preferred.
• 3-5 years of experience in healthcare.
• Strong analytical and problem-solving skills.
• Highly effective interpersonal and communication skills (written and verbal).
• Ability to effectively collaborate with people from all organizational levels, building consensus through negotiation and diplomacy.
• Ability to understand the work environment and competing priorities in conjunction with developing/meeting project goals.
• Strong PC skills required, knowledge of PC applications, e.g., Microsoft Office Suite, Microsoft PowerPoint; experience with Cerner Millenium, ECW or other electronic health record or practice management systems preferred but not required.
• Ability to be flexible, versatile, adaptable and facilitate work within a complex, multi-site environment.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. New England Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

All your information will be kept confidential according to EEO guidelines.