Mortgage Loan Assistant

We’re searching for a detail-oriented mortgage loan officer assistant. The person in this position will play a vital part in communicating with referral partners, current and past clients, real estate agents, lenders, and production team to nurture relationships with clients and develop new business. The successful applicant should have a unique mix of sales and customer service skills, and the ability to manage loan files successfully from beginning to end. If this sounds like you, apply now!

$15 - $20 per hour plus commission

• Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
• Verify all loan package documentation received is accurate and let the loan review team know if there are any discrepancies
• Assemble loan documentation as required necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
• Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items
• Assist with administrative duties such as making and screening calls, booking appointments, etc.

• MS Office proficiency required; some CRM, MLS, DU, and proprietary mortgage software preferred
• Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
• Having an NMLS license is not required, but is preferred
• Preferably 2-3 years of administrative support in a professional office or mortgage environment
• Ability to effectively work in a strong team-oriented environment and provide outstanding communication and customer service to client

• Encompass experience preferred but not required

Universal Lending was founded over 40 years ago on the principle that our customers deserve individual and specialized attention throughout the mortgage process. This is why we have one of the highest rates of repeat borrowers in the business.

Our mortgage professionals embrace our passion for customer care and educate and empower each potential home buyer throughout the entire process, so they make informed, considerate decisions that ensure their home mortgages fit their budgets and keep their families financially secure. We also help make the mortgage process smoother for buyers and sellers with our proprietary Performance Guarantee, which provides a Certificate of Qualification, virtually ensuring that buyers have the finances available to make an offer on a property and close quickly and easily.