Mortgage Fulfillment Servicing Specialist

The Mortgage Fulfillment Servicing Specialist will protect the Bank by staying in compliance with all agency, investor and federal regulations while adhering to timely and appropriate action on all mortgage-servicing issues.Collaborate with all areas within Mortgage Servicing to ensure that all parties stay informed relevant to rules and regulations regarding payment processing, insurance claim processing, construction draws and all other mortgage-servicing processes.

Specific job functions (Duties/Responsibilities):

• Post payments and payoffs within 24 hours of receipt of payment.
• Update cash item log daily and clear outstanding items within five business days.
• Ensure compliance with state, federal and investor guidelines regarding release of property insurance claim proceeds.
• Respond to customers inquiries within 48 hours.
• Clear unposted items daily.Expedite open mortgage tickets received via FreshDesk within 24 hours of receipt.
• Upload and file daily work into the bank's imaging system.
• Collaborate with branch partners within 48 hours of receipt for a construction draw request. Calculate the amount of the draw based on the inspection report results and pay any invoice fees accordingly. Post the draw amount in the core system and deposit funds into the appropriate GL. Notify the loan officer accordingly on the same day to disburse funds from the branch.
• Edit, check and manually send monthly construction statements for all one-time construction loans.
• Actively continue to participate in cross training within the department to become proficient to assist with all areas in servicing.
• Serve as backup for reporting daily to FNMA and FHLMC including clearing edits, remitting funds to the investors and posting GL entries for loan sales in the secondary market.
• Assist customers, call center and branch partners with questions concerning mortgage servicing.Update customer records and run amortization schedules for customers accordingly.
• Verify and enter wires in the core daily, adhering to the bank's wiring procedures and policies.
• Serve as a backup for automatic collection robo calls.
• Assist with the onboard process by processing the monetary portion of each closed loan within the same day the loan is booked in the core system.Within 24 hours of receipt of closing funds, post the necessary GL transactions and ensure funds received balance with the closing disclosure.
• Process bankruptcy payments, inspection fees, foreclosure fees, etc. to loans, as requested by the default specialist.
• Process the necessary loan transactions to complete loan modifications, removal of loans due to foreclosure and the transfer of portfolio loans to OREO, as requested by the default specialist.
• Post application deposits and credit card payments daily.
• Manage the attorney exception report to monitor outstanding security instruments and final title policies, in an effort to minimize risk to the bank.

JOB REQUIREMENTS:

• Thorough knowledge of Fannie Mae, Freddie Mac, and private investor guidelines relating to insurance claim, payment posting and investor remitting guidelines, to include knowledge of private investor contractual agreements.
• Excellent organization and time management skills, and must be able to work under deadline pressure.
• Ability to work with limited supervision.
• Ability to effectively communicate both orally and in writing, and maintain good customer and staff relations.

Education/Experience requirements:

• A minimum of five years of servicing experience in the residential mortgage industry preferred.
• Mortgage Servicing experience required.

Southern Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments.Duties, responsibilities and expectations may be added, deleted; or changed at any time at management's discretion and this job description does not create an employment contract, implied or otherwise, other than an employment-at-will relationship.