Mobile Expert

As a Mobile Expert (ME), you are the face of Spark Wireless and T-Mobile to the customer. Our MEs deliver a strong, genuine customer experience that encourages our customers to recommend the T-Mobile brand to friends and family. ME delivers results by selling to our customer’s needs, positively impacting stores sales and profits, and their earning potential.

Responsibilities:

Serve the customer by providing an Un-Carrier experience and developing positive customer relationships

Ensure all customer needs are met or exceeded before customer leaves the store

Deliver financial results based on specific performance and experience objectives

Prepare yourself with superior knowledge on all products and services

Support and utilize T-Mobile and Spark productivity tools

Adhere to Spark and T-Mobile policies, procedures and processes

Maintain a neat, clean organized store environment at all times

Complete operational tasks as needed

Qualifications:

Successful customer service or sales experience

Excellent communication skills (both written and verbal)

Basic Computer Skills

Enthusiasm about wireless industry

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekends

Supplemental Pay:

• Commission pay

Experience:

• Customer Service: 1 year (Preferred)

Pay Frequency:

• Bi weekly or Twice monthly

Work Remotely:

• No