Membership & Marketing Manager

Radnor Valley County Club (www.radnorvalleycc.com) is one of the Main Line’s premier Country Clubs, offering fine cuisine and first class service in an elegant setting. Minutes from the Schuylkill Expressway (76) and the Blue Route (476) in lovely Villanova, Pennsylvania, Radnor Valley Country Club is an ideal location for special events, and outings of all kinds.

With its beautiful Georgian-style mansion Clubhouse, built in 1907, Radnor Valley Country Club has been pampering its members and guests for over 50 years. We have both large and small areas that are conducive to special functions, banquets, meetings and sports events. Radnor Valley boasts one of the finest 18-hole golf facilities in the Philadelphia area. Our tennis facility is equipped with 3 hard indoor courts and 5 of the best outdoor “har-tru” courts in the area. We also have an oversized swimming pool with separate wading pool, luxurious locker room facilities for men and women, a modern fitness center, sports shops and social areas. Radnor Valley Country Club has a long-standing tradition of the finest services and facilities in the area.

POSITION SUMMARY:

The Marketing Coordinator (MC) is responsible for the implementation of marketing and membership communications and programs. This professional will promote through internal and external marketing initiatives: weddings, business meetings, golf outings, and all of the club’s social functions. Additionally, the MC will lead the Club’s sales and marketing efforts to attract and retain membership. The MC reports directly to the General Manager and will work closely with the Marketing and Membership Committees, as well as the Catering Director, to assist in the execution of planned marketing strategies. The MC will create and implement relevant customer communications that are accurate, on time, consistent, and creative.

POSITION RESPONSIBILITIES:

• Direct the production of digital marketing including, but not limited to: broadcast email, social media, and website
• Direct the production of onsite and local marketing presence: advertising, collateral materials, signage, newsletters and or publications and direct mail
• Creates and updates sales and promotional materials for banquet department and membership recruitment
• Maintains all of the club’s social media outlets including the club’s website and Facebook page
• Review, analyze and maintain marketing plans and calendars, coordinates the development of the club’s social activities
• Coordinate the delivery of marketing materials throughout the club
• Assist in the compilation and delivery of reports
• Communicate regularly with the GM, Marketing and Membership Committees via management system, email and phone
• Execute established RVCC Marketing policies and procedures
• Plans and implements strategies to meet club membership and banquet goals
• Develops marketing programs to retain members
• Meet with the Marketing and Membership committees to prioritize jobs and to receive direction and feedback on work
• Research new methods/opportunities to improve marketing communication to club members and guests
• Monitor the effectiveness of marketing campaigns
• Track and submit invoices for marketing campaigns
• Provide feedback to the GM, Marketing and Membership Committees about implementation of campaigns
• Provide sales culture guidance, contest updates and results
• Assist in the implementation of onsite events and banquets
• Conducts site tours with prospective clients
• Responds to all membership inquiries
• Conducts prospective membership tours of the club
• Prepares and facilitates membership applications
• Develops and assures that established procedures for processing prospective members’ applications are consistently followed
• Maintains the club’s data base of members’ file/maintains prospective and new member computerized data base
• Responds to all membership questions, maintains contact with new members to insure comfort as they acclimate to the club
• Develops new member orientation program to familiarize new members with club rules, regulations, club activities and special events
• Member retention program
• Coordinates and attends prospective and new member welcome events
• Maintains general correspondence
• Performs general office tasks to assist General Manager and other departments
• Answers the telephone; acts as receptionist when necessary; assists with members’ inquires and provides information about membership, special functions, etc,
• Performs other ad-hoc duties assigned by the General Manager

QUALIFICATIONS AND SKILL REQUIREMENTS:

• A college degree (BA/BS) in Marketing/Sales, Hospitality and or Communications preferred
• One year experience in marketing, advertising, website development, or related areas
• Attention to detail and ability to follow RVCC style guidelines
• Possess excellent writing, proofreading and verbal communication skills
• Able to work independently/demonstrated ability to be a resourceful problem solver
• Professional appearance, strong work ethic, high energy level, motivation and enthusiasm
• Proficient in the use of Microsoft Word, Excel. And Outlook; Adobe Photoshop; and internet technologies
• Understanding of basic graphic design concepts
• Proven ability to manage multiple projects in a dynamic environment
• Experience in country clubs, hospitality/hotel management or communication is a plus

Job Type: Full-time

Pay: $34,000.00 - $39,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Commission pay

COVID-19 considerations:
All staff and members are required to wear a mask while on the property.

Education:

• Bachelor's (Preferred)

Experience:

• Marketing: 1 year (Preferred)
• Membership Recruitment: 1 year (Preferred)

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

Company's website:

• www.radnorvalleycc.com

Company's Facebook page:

• @radnorvalley555

COVID-19 Precaution(s):

• Remote interview process