Member Services Representative - Welcome Desk

Under the guidance of the Membership Sales & Services Coordinator, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

ESSENTIAL FUNCTIONS:

• Scans all membership ID cards.

• Be on time, ready to start work at the welcome center at the beginning of your shift, dress in uniform and name tag, no matter the weather.

• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.

• Conduct prospective member tours, as needed.

• Handle member and non-member phone calls as per YMCA policies.

• Perform Y membership sign-ups in the electronic registration system.

• Be knowledgeable about YMCA policies and procedures and effectively communicate them as needed, to members and staff.

• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.

• Maintain an orderly and neat workspace during your shift and clean up when leaving.

• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.

• Attend all staff meetings (mandatory) and able to work as a team player.

• Perform all other duties as assigned.

• Must be at least 16 years of age and possess a high school diploma.
• Must have customer service skills.
• Basic computer skills are essential.
• Ability to multi-task in a high pace environment.
• Able to communicate effectively with adults and children alike.
• Must possess or attain CPR/AED certifications within 30 days of hire.

PHYSICAL REQUIREMENT:

• Must be able to stand for long periods of time as well as work and train on a computer.
• Must be able to lift up to 30 pounds occasionally.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• Physically and verbally able to interact with members and staff.