Medical Practice Front Desk Representative

Sierra Neurosurgery Group is Northern Nevada's leader in providing exceptional spine and brain care for over 30 years. We are currently looking for a Front Desk Representative to join our dedicated and knowledgeable team.

Join a great place to work - we are a three-time finalist for Best Places to Work! We offer competitive medical, dental, and vision benefits along with options for life insurance and retirement savings. There is generous paid time off and a great balance between having fun and working hard!

We are a high volume, successful neurosurgery practice requiring dedication and the ability to prioritize multiple tasks.
What’s required?

• Compassion for others - this drives our practice!
• Experience interacting with patients and providing high levels of customer service
• Organization and attention to detail
• Professional and pleasant appearance and strong written/verbal communication skills
• Maintain confidentiality and comply with HIPAA requirements in handling of patient information
• Skills with data entry, cash handling and computer programs including EMR database; experience with Athena preferred
• Ability to utilize office equipment to include scanning, copying, faxing, email and all Microsoft office suite programs
• High school diploma or equivalent
• At least 1 year of experience in a medical setting is preferred
• Medical terminology skills are preferred

Duties include:

• Positively helping patients via phone and in-person when at the practice for appointments
• Opening and closing procedures
• Checking patients in and out which includes collecting patient demographics, insurance information, verifying insurance eligibility, registering patients into our health records system, scheduling patient appointments
• Answering telephone calls and other PBX operator duties
• Communicating patient needs to the medical care team and work well with other support staff to ensure seamless patient care

• Proper handling and routing of patient information such as insurance cards and IDs, medical records, patient packets, etc.
• Verify insurance and benefits and keep a working knowledge of insurance regulations

• Collect copays and monies due
• Process and direct drop-in patients

• Prepping for next day appointments
• Work with patients to properly use the patient portal
• Scheduling follow up visits and verify insurance eligibility
• Distribute mail
• Maintaining cleanliness of lobby area

If you are ready to provide outstanding customer service by helping our patients feel welcomed and cared for while playing an integral role on our front desk team, then we are the place for you!

If you feel you meet the qualifications and want to join our successful team, please submit your resume.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Experience:

• EMR systems: 1 year (Preferred)
• medical office front desk: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location