Medical Operations Manager

OVERVIEW: Axiom Space is the commercial leader in human spaceflight and on-orbit research & manufacturing services, steered by a team of experts and guided by the vision of a thriving home in space that benefits every human, everywhere. Axiom provides unprecedented access to the International Space Station today while building and operating its successor – the world’s first international commercial space station – to improve life on Earth and foster possibilities beyond it. Our mission-driven team is seeking a bold and dynamic Customer Experience Coordinator who is preoccupied with big questions: Where do we go from here? What are the limits of innovation and exploration? How do we continue to evolve as a species?

SUMMARY: The Medical Operations Manager is responsible for operationally integrating all aspects crew health and performance during Private Astronaut Missions (PAM) to the ISS and future Axiom Station missions. They will lead the Med Ops team in the development and maintenance of the medical operations plan, medical system, research and monitoring protocols, and technology. This position will also coordinate Med Ops support of the design and development of the Axiom Station, working collaboratively with various core system engineering disciplines, medical operations, and vendors within Axiom Space and externally with partner organizations.

Note: Proof of COVID – 19 vaccination status (vaccination card) will be required for employment

DUTIES & RESPONSIBILITIES

Technical:

• Lead individuals and teams providing operational integration and mission support for private spaceflight missions, including direct Axiom employees, contractors, and consultants
• Provide medical mission management for assigned missions, including mission planning, integration, inflight and post-flight mission management support
• Lead the development of concept of operations, procedures, tools, console support products, group documentation, training, certification, and on-orbit procedures characterizing crew health and performance for PAM missions, as well as for Axiom Segment design
• Working in partnership with Axiom Segment element systems engineers, provide support to ensure crew health and performance operational needs are addressed in the design and implementation phases for Axiom Segment

Organizational:

• Under the direction of the Chief Medical Officer (CMO) and Deputy CMO

oLead the development of Medical Operations team processes and procedures to ensure effective team communication and organization

oManage personnel on the Axiom Medical Operations team, including supporting the CMO and Deputy CMO in making hiring, training, performance appraisal, and termination decisions

oProvide back up budgetary management support as required

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• BS or MS Degree in a science, medical, or engineering discipline required
• Minimum 15 years NASA experience with greater than 5 years as an ISS BME
• Experience managing the day to day work and performance of advanced degreed professionals
• Demonstrated knowledge and awareness of NASA and Medical regulations for astronaut safety and health
• Knowledge, familiarity, and experience working with Shuttle, Soyuz, SpaceX, and/or other human-rated spacecraft program
• Demonstrated medical integration skills and experience
• Knowledge and awareness of NASA and medical regulations for astronaut safety and health
• Understanding of flight rules for crew safety
• Knowledge of NASA requirements and ability to interface with appropriate NASA organizations
• Knowledge and experience working with medical data and HIPAA
• Demonstrated ability to serve as an emergent leader during high stakes events
• Experience with industry standard software tools and programs, with a desire to innovate and push boundaries in how they are utilized, including but not limited to design, development, training, visualization, inventory management, logistics, data analytics, and project management
• Demonstrated knowledge of NASA standards related to crew health and human performance and their role in risk management
• Personnel management including hiring, performance management, and termination decisions
• Budget management
  

Skills:

• Extraordinarily organized, able to prioritize and follow through on all work
• Ability to handle multiple assignments and working in a dynamic environment
• Exceptional use of written, verbal, and electronic communication skills covering the spectrum of entry level to executive level
• Ability to work effectively in a collaborative environment and communicate effectively with all stakeholders and across disciplines
• Excellent internal and external customer service skills
• Demonstrated ability to work successfully in an inclusive workspace where people with different backgrounds and areas of expertise can succeed
  

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
• Teamwork - Eager and able to work in a collaborative and cross-disciplinary fashion in a fast-paced, dynamic and deadline-oriented environment
  

Axiom Space is proud to be an equal opportunity employer. Axiom Space does not discriminate on the basis of race, regional color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with disability, or other applicable legally protected characteristics.