Medical Assistant- Part Time - Mercy Care Center Chicago

Utilizes a defined skill set consistent with the basic educational program, certification, and relevant work experience to deliver direct care to the patient in the ambulatory setting. Working under the direct supervision/licensure of the physician, the Medical Assistant is an integral member of the health care team and is responsible for coordinating the pre/intra/post aspects of the medical visit. Those include direct care, registration & scheduling, physician-patient communication and other office-related tasks. In addition, will administer medication and works directly with other health care professionals at the site as well as ancillary department and services to coordinate care. The core Magis values of care, concern, cooperation and respect are evidenced in daily work.

Provides care to the patient and support to the physician throughout the entire visit, beginning at the time of arrival at the reception desk, during the visit, and completion of the check out process. This includes but is not limited to history taking, assisting with routine tasks and procedures, telephone messaging, scheduling and visit follow up orders. Works under the supervision of a registered professional nurse when additional skill, assessment and expertise are needed, or in the absence of the physician.

Uses planning and collaboration skills to maintain optimum work flow in the clinical area, including flexing assignments, cross coverage and continuous communication with peers to identify obstacles. Uses problem solving skills and proactive measures to eliminate roadblocks that impact the delivery of care. Uses creative thinking to identify ways that enhance the patient/physician clinic experience. Oversees supply inventory and is a resource for the routine use and maintenance of medical equipment. Actively participates in quality projects and activities that enhance care through evidence-based practices. Demonstrates a culture of safety in the care environment and adheres to the standards of care required by regulatory agencies.

Utilizes technical skills and knowledge of the computerized scheduling systems to generate patient demographic info as well as facilitate appointment scheduling and access to care. Demonstrates capacity for attention to detail as it relates to insurance, billing and referral processes.

Demonstrates initial and ongoing competency with the enterprise's computerized scheduling systems for clinic appointments and ancillary testing. In addition, coordinates external referrals into and out of the system when requested or ordered by the physician. Routinely reviews physician schedules to identify opportunities to improve patient access and/or reduce wait times, maximize staff/physician productivity and maintain clinic flow.

Serves as the primary source of contact for clinical operations within the department. Deals promptly, directly and completely with messages from patients and physicians. Exhibits courteous and professional interactions with internal and external customers. Escalates any unresolved issues to the medical assistant lead, registered professional nurse or manager. Demonstrates proficiency in the use of electronic communication modalities.

Minimum Education:

Required: High School Diploma plus training acquired through work experience or education

Preferred: Administrative or technical background acquired through completion of 2 - 3 years of college

Specify Degree(s): Successful completion of accredited medical assistant program

Residency: N/A

Minimum Experience:

Required: None

Preferred: 1-2 years of previous job-related experience

Details: Ambulatory experience in primary or specialty setting is preferred.

Licensure/Certifications:

Required:

Certified Medical Assistant (CMA) American Medical Technologists (AMT); Registered Medical Assistant (RMA) American Association of Medical Assistants (AAMA); National Center for Competency Testing (NCCT); National Healthcareer Association (NHA)

CPR (Cardiopulmonary Resuscitation)

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Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.