Medicaid Customer Support Representative

Essential Job Functions

• Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes.
• Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution.
• Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients.
• Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
• Experience working with client company product and/or services
• Experience working with client company industry and/or functional area
• Experience working with business solutions software

Other Qualifications

• Communication skills
• Personal computer and business solutions software skills
• Organization skills to balance and prioritize work
• Ability to multi-task
• Ability to work independently and as part of a team

Work Environment

• Office environment