Manufacturing Operations Specialist

Position Description:

UCC Environmental is a progressive well-run company, with excellent customer relationships and Utility specific sustainable technology solutions. It has developed a business strategy encompassing market growth through a variety of channels, including expanded International sales coverage. The Company has strong sales channels in North America, and currently possesses emerging sales channels in EMEA and Asia-Pacific (AP).

The focus of the position will be to support Field Sales Office efforts to identify, standardize and upgrade service parts by researching UCC contract, standard or vendor drawings. Respond to inquiries on applications, product bulletins, product drawings and parts marketing database notes. Process part number addition requests and Engineering Work Requests.

The ideal candidate will have demonstrated capabilities in collaborating with others to perform administrative tasks within a team environment. Work experience with a privately-held company will be beneficial.

Primary Duties and Responsibilities:
The Parts Application Specialist will:

• Develop pricing and processes price requests as necessary.
• Process customer master information changes, credit memorandums and commission adjustments. Enters/updates customer orders as necessary.
• Resolve customer issues regarding warranty claims, disposition reporting, emergency orders and past due order expediting.
• Assist in the expediting and collection of past due invoice accounts.
• Assist in the improvement of departmental processes and efficiency.
• Perform miscellaneous job-related duties as assigned.

Education and Experience:

• High School diploma required. Some College/Associates Degree Preferred.
• 3-5 years Parts Application or related experience, Customer Service, Technical background and Computer/ ERP required.
• Ability to read engineered design drawings a plus.
• Experience with Microsoft Suite (including Outlook and Access programs) and intranet programs, Citrix and SharePoint preferred.
• Technical or manufacturing experience/ knowledge preferred. (Engineering, Purchasing or Operations)

Characteristics and Skills:

• Exceptional communication skills – written and verbal; strong interpersonal skills.
• Excellent time management skills, detail-oriented and able to work at a fast pace.
• Organized, reliable and good business knowledge.
• Ability to multitask objectives and responsibilities, work within a team environment and provide technical support to department members.

Essential Physical Abilities:

• Ability to sit or stand at a desk using a computer 80% of the time.

Core Values and Beliefs

Must be aligned with Core Values and Beliefs that drive UCC’s existing corporate culture;

o People – we trust and invest in our people, unlocking their full potential and they always come first

o Teamwork – we respect others and create a collaborative working environment of inclusion and inspiration

o Integrity – we are truthful and respectful to customers, employees, community and suppliers

o Customer Satisfaction – we keep existing customers by delivering exceptional customer service

o Innovative –we encourage resourceful problem solving in the face of adversity

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• 3 + years of Parts Application or Technical Skills

Education:

• Associate (Preferred)

Experience:

• Parts Application: 3 years (Preferred)

Work Location: One location