Manager, Service Delivery & Compliance
- Full-Time
- Houston, TX
- Targa Resources
- Posted 2 years ago – Accepting applications
Job Description
POSITION SUMMARY:
The Manager of Service Delivery & Compliance (“Manager”) is responsible for ensuring IT service delivery across all IT functions, delivering services that achieve business outcomes in line with organizational objectives. The Manager is responsible for all phases of life cycle management of the services and ensures continuous improvement efforts are dedicated to delivering high performing, reliable, and consistent operations while optimizing costs and quality. The Manager also has responsibility for IT General Controls for SOX compliance.
JOB FUNCTIONS AND KEY RESPONSIBILITIES:
EQUAL EMPLOYMENT OPPORTUNITY:Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.
Apply to this Job
The Manager of Service Delivery & Compliance (“Manager”) is responsible for ensuring IT service delivery across all IT functions, delivering services that achieve business outcomes in line with organizational objectives. The Manager is responsible for all phases of life cycle management of the services and ensures continuous improvement efforts are dedicated to delivering high performing, reliable, and consistent operations while optimizing costs and quality. The Manager also has responsibility for IT General Controls for SOX compliance.
JOB FUNCTIONS AND KEY RESPONSIBILITIES:
- Accomplishes Information Technology results by leading and motivating a team to formulate and successfully execute strategies to create winning solutions for customers
- Maintains staff by communicating job expectations; monitoring and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems policies and procedures; maintaining a safe and secure work environment; developing personal growth opportunities
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies in accordance with organization goals
- Adheres to and champions the IT Governance programs (e.g. compliance, change management, problem management, and release management)
- Solicit and monitor IT customer satisfaction focusing on customer needs and being strong in customer-facing situations
- Develop, monitor, and report IT service KPIs
- Develop and implement quality controls and departmental standards across IT
- Champions root cause analysis on service interruptions to prevent recurrence of problems, improve system maintainability, and stability while sharing lessons learned and best practices with other staff members and IT Management
- Ensures that the CMDB is maintained and accurate for all groups and assets
- Effectively works with other support personnel, developers, solutions architects, business analysts, and business stakeholders to improve processes, develop standards, and optimize operational procedures
- Ensure that staff continue to foster good customer relationships and experiences with the business through active listening skills, anticipation of customer needs, as well as safeguarding customer satisfaction
- Acts as the main liaison for all ITGC related activities and coordination with internal and external audit teams
- Communicates delivery commitments and timely status updates to IT Leadership and control/process owners
- Bachelor’s Degree in Computer Science, MIS, Business Administration, and/or equivalent work experience in a related field
- 7 plus years of experience managing and leading teams (full-time employees and contractors), with a demonstrated expertise in navigating through complex and cross-functional organizations
- Management of a service desk ticketing system to meet service levels
- Vendor management and a wide range of internal stakeholder management
- ITIL qualified (Foundation as a minimum, preferably Practitioner)
- Knowledge or experience with the following Corporate applications: ServiceNow and Power BI
- Experience with Waterfall, Agile and hybrid development methodologies
- Strong written and verbal communication skills with an aptitude for problem solving
- Must be able to independently resolve issues and efficiently direct work activities
- Facilitation, interpersonal skills, consensus building skills, and effective decision making
- Willingness to travel to company locations (up to 10%)
- Eligible to work in the United States without company sponsorship
EQUAL EMPLOYMENT OPPORTUNITY:Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.