Manager Of Security Services

Job Description

Manager of Security Services

GardaWorld Security Services is looking for a talented and driven leader to drive service and profitable business in Atlanta, GA!
GardaWorld Security is a performance-based company that cares deeply about maintaining our conservative business culture. The MSS is the operational leader of the company in the geographical market of responsibility, typically reporting into a GM or an RVP. The MSS is responsible for the leadership, management, employee development and engagement, client relations, compliance, brand development and profitability of the branch/market. The MSS role is 10% strategic and 90% tactical. The strategic portion consists of planning, financial forecasting and leadership, which includes the following four leadership principles –

• Hire great people,
• Set clear expectations,
• Provide the tools they need to succeed,
• Hold them accountable.

The tactical portion requires a willingness to manage the “weeds” of the business to include financial management, profitability of the branch/market, personal management and hourly staff recruiting, operational support to assigned accounts to include post order development and performance metrics tracking, building of management staffs/teams for the branch, compliance to the GardaWorld Mandatory Requirements, maintaining client relationships throughout the region, building upon a culture of employee engagement and setting the example for all employees in the branch of servant leadership and personal commitment to the GardaWorld Values.

Performance Metrics: The MSS is expected to achieve the following metrics within GardaWorld’s performance-based business environment:

• Year over year growth in profit percentage and profit dollars in the branch
• Manage to 2.5% unbilled overtime or less in the branch
• Year over year improvement in Employee Engagement Scores in the branch
• Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly or quarterly depending on scope
• Personally recruit a minimum of one new manager/staff in your branch annually
• Develop a minimum of one manager/staff for promotion annually
• Become proficient in all company software systems (on-boarding, scheduling, financial, CRM)
• 100% compliance to the GardaWorld Mandatory Requirements
• Lead by example of living up to the GardaWorld Values

Personal Characteristics: Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren’t Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.

Qualifications

Education