Manager, Community Engagement

ViiV is seeking an experienced, results-driven professional for the position of Community Engagement Specialist (CES). The ability to thrive in a fast-paced, complex environment and work within the local community to drive performance for launch brand. Additionally, the abilities to partner cross-functionally and to remain highly adaptable in a launch context will be critical. It is expected that the successful candidate will have demonstrated experience in developing strategic business plans with specific, measurable, action-oriented objectives.

Successful outcomes, partnering with local community organizations, and being aligned to ViiV’s mission of leaving no person with HIV behind. This will be achieved through driving results against business objectives and working effectively within an integrated account management framework

Reporting To

• Manager/Director of CES (first line)
• VP, Head of Sales (second line)

Key Relationships to Drive Success

Internal

• Marketing
• Senior Sales Leaders
• Field Strategy and Operations
• PrEP Territory Account Managers (TAMs)
• Medical Science Liaison (MSL)
• Field Reimbursement Managers (FRM)
• Community Medical Liaisons/Contract Nurses
• In-Market External Affairs team

External

• Broader HIV community (HIV/AIDS Service Orgs, Community Based Orgs)

• Social Workers, Case Workers, Community Outreach partners
• Key senior level community organization leaders
• Local business, regulatory and legal stakeholders
• Specialty Pharmacies
• Local Health Departments

Key Duties and Responsibilities

Deliver Results Through Exceptional Teamwork and Service

• Identify, target, and execute new business by working within the local community to launch a new approach to HIV prevention
• Identify and lead community-related initiatives that align to augmenting territory level sales in partnership with local sales teams
• Deliver branded and unbranded content targeting PrEP support professionals (HIV testers, PrEP navigators, etc.)
• Focus on delivering clinical information and the role of a new long acting injectable in HIV prevention to underrepresented diverse populations, allied healthcare providers as well as PrEP decision makers and influencers
• Passionately deliver promotional activities for a new long acting injectable in HIV prevention, engaging and exciting communities and organizations disproportionately affected by HIV transmission
• Engage with social workers, case managers, treatment educators, discharge planners, outreach workers, and others directly or indirectly linked to the community in key organizations within the local communities: AIDS Service Organizations, Faith Based, ethnic organizations, and other community-based organizations
• Provide culturally relevant and appropriate resources for discussing PrEP options available to key customers
• Develop strong community networks and establish pathways to PrEP care to expand outreach to underrepresented populations
• Align and execute business plans that are tailored to the unique needs within a local market that help HCPs scale their prevention model to reach more patients in partnership with sales
• Coordinate, engage, and partner with multiple cross-functional team members (i.e., Sales, Clinical Nurse Educators, Field Reimbursement Managers and Medical) to deliver an integrated product experience to customers
• Maintain a portfolio-based selling mindset and close internal communication loops to ensure customers experience a cohesive, integrated ViiV experience
• Deliver and adapt execution plans to achieve performance goals and objectives utilizing; KPIs, scaling of successes, business problem solving, etc.
• Conduct community needs assessment via stakeholder mapping, identifying key influence points and developing Community Engagement Plans; mapping out pathways to PrEP
• Develop and foster external relationships with key influential customers and thought leaders

Compliance, Accountabilities, and Values Based Culture

• Act in ways consistent with ViiV’s culture, expectations, and values
• Be an agent of change by embracing the ambiguity in a launch environment and seeing setbacks as opportunities to learn and grow
• Escalate issues and risks when needed; display courage by ‘speaking up’
• Understand and follow key compliance and regulatory guidelines

Basic Qualifications

• BA/BS degree required
• Minimum of 3+ years’ pharmaceutical sales experience as consistent top performer, of which should include specialty or HIV experience
• Minimum of 5+ years’ experience in a community-based engagement/liaison role with demonstrated experience navigating, organizing and influencing key stakeholders, along with establishing community networks and pathways to expand outreach to underrepresented populations
• Experience and understanding of how community and healthcare systems connect
• Experience of defining and executing market development strategies
• Experience partnering cross functionally within an integrated account team model that includes multiple field-based team members
• Strong planning and organization skills, analytical ability, business acumen, decision making ability, and problem-solving skills
• Excellent written and oral communication skills
• Ability to travel domestically as necessary, which may include overnight travel, majority of time will be spent in market
• Valid Driver's License

Preferred Qualifications

• Degree in Business, Marketing, Life Sciences, Health Policy Health or Allied Health fields
• Strong connection to and understanding of community needs, specific to HIV prevention; with enthusiasm to promote new long-acting HIV prevention injectable to key communities
• Demonstrated experience in developing strategic business plans with specific, measurable, action-oriented objectives

NOTE: This position summary is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ViiV is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

Why ViiV?

At ViiV Healthcare, we work for people living with HIV and the communities that support them. We are guided by our values of Respect, Integrity, Transparency and the Patient-Focus in everything we do.

If you require an accommodation or other assistance to apply for a job at ViiV, please contact the ViiV Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

ViiV is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ Agencies

ViiV does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact ViiV's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to ViiV. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and ViiV. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ViiV. ViiVshall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, ViiV may be required to capture and report expenses ViiV incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure ViiV's compliance to all federal and state US Transparency requirements. For more information, please visit ViiV's Transparency Reporting For the Record site.