Manager, Academic Partnerships

Position Summary

Builds and manages strategic relations with clients / customers in the Higher Education space; identifies and pursues new business opportunities with existing clients / customers via up-selling and cross-selling methods; identifies and pursues business opportunities with new potential clients.

Responsibilities

Business Development:

• Contributes in the development of effective strategies to build brand awareness and gain access to decision makers
• Works with Product Managers / Marketing teams to develop innovative sales, marketing ideas, and effective pricing strategies
• Participates in conferences and other business events to represent ETS brand and promote products
• Generates, qualifies, and nurtures sales leads and build relationships with prospective clients and partners
• Participates with Product Management and other to respond to RFIs/RFPs that fit the business unit’s strategies and directions
• Client Management:
• Develops strong working relationships with key decision makers and influencers in multiple departments within institutions, governments and organizations to support continued use of the test
• Anticipates and responds to client needs (collaborating with Product Managers)
• Recommends upsell/cross-sell other ETS product opportunities for existing clients to Product Line Manager
• Manages client relationships and contractual service level agreements
• Develops strategies to increase revenue and attain and improve client satisfaction
• Understands client goals, find opportunities for growth and make volume projections across their portfolio of key accounts
• May represent the program at conferences and other external events
• Where appropriate, secures contract renewal

Client Satisfaction and Feedback Management:

• Supports design, administration, and completion of client satisfaction survey
• Coordinates business response to critical client feedback (including product issues, operational concerns, GRE-optional discussions)
• Adheres to ethical standards and comply with the laws and regulations applicable to job function

Required Skills:

• Possess solid understanding and knowledge of Higher Education admissions market trends and competition
• Knowledge of product portfolio and ability to apply that knowledge in a solution approach to customers
• Strong Customer Service skills and ability to communicate effectively with a broad range of audiences (internal and external)
• Ability to work with cross-functional teams to deliver effective responses and product solutions to clients
• Ability to act and respond quickly to client demands
• Salesforce experience is a plus

Education, Certifications, or Special Licenses:

• Undergraduate degree (or relevant experience) in related fields such as: Business Administration, Marketing or other areas combined with relevant work experience

Relevant Years of Experience Required:

• 5-7 years of combined experience in a combination of client management, business development, sales, consulting or marketing
• Demonstrable relevance within the Higher Education industry
• Proven network of contacts or abilities to generate contacts quickly

EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.

EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.

EDUCATIONAL TESTING SERVICE is a Drug-free workplace.
From: Educational Testing Service