Maintenance Assistant

Maintenance Assistant

Position Summary

Responsible for assisting the maintenance supervisor with repairs and upkeep of the facility.

This hourly, non-exempt position reports directly to the Environmental Manager, Maintenance Manager, or Personal Care Administrator and is a member of the Environmental Services Department.

General Purpose

To assist the maintenance supervisor inside and outside of the facility; performing gardening, lawn care, painting, plastering, minor equipment repairs and snow removal as requested.

Role Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary to perform the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Responsibilities

• Completes work orders as assigned.
• Completes preventative maintenance on equipment as assigned.
• Keeps accurate records of maintenance performed.
• Assists in the testing of facility systems, including fire alarms, smoke detectors, exit door alarms, emergency exit lighting, nurse call system and emergency generator.
• Replaces light bulbs as needed.
• Prepares surfaces for painting. Fills nail holes, cracks, and joint with putty, plaster or other filler. Applies coats of paint, varnish, stains, enamels or lacquer to redecorate and protect interior and exterior surfaces, trimming and fixtures of the facility.
• Repairs partitions, doors, windows, floor, furniture and building framework, as assigned.
• Assists with plumbing repair, replacement and assembly as assigned.
• Installs floor tile, baseboard, wall covering, and ceiling tiles as assigned.
• Maintains facility grounds, which includes cutting grass, cleaning the yard, trimming shrubbery, raking, planting and weeding. Cleans parking lots and driveways. Removes snow from sidewalks and driveways and spreads sand, salt or ashes to prevent slipping.
• Store supplies and tools in a neat, clean and orderly manner. Maintains work area in a neat and orderly condition.
• Assists in upkeep of laundry and dietary equipment, such as cleaning dryer and exhaust fans.
• Assists with fire drills as requested by the maintenance supervisor.
• Assists with the safety program to provide a safe working environment and prevent injuries.
• Functions independently with minimal supervision.
• Complies with laws and regulations applicable to position and acts in accordance with facility compliance program.
• Attends and participates in in-service trainings.
• Treats all residents, visitors and staff with courtesy.
• Performs physical activities including standing, lifting, bending, stooping, pushing, pulling and twisting.
• Follows facility dress and hygiene policies.

Safety

• Knows and follows facility rules.
• Demonstrates proper use of equipment, reports when equipment needs repair.
• Follows facility smoking policy.
• Reports and documents any incidents or accidents of residents, staff or visitors to the appropriate facility personnel.
• Performs duties, which may include transportation of residents, as assigned in Facility Disaster Plan.
• Follows infection control standards, policies and procedures.
• Uses required protective equipment.
• Reports all hazardous conditions/equipment to Supervisor.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Essential Knowledge, Skills and Ability

EDUCATION and/or EXPERIENCE

• Education: High school diploma or equivalent required.
• Experience: Prior experience working in HVAC, plumbing or general maintenance preferred.
• Ability to handle tools and equipment, make proper calculations for repairs or reports.

KNOWLEDGE

• Customer and Personal Service: Knowledge of principles and processes for providing excellent customer and personal services. This includes meeting the quality standards for services and providing resident satisfaction.
• Psychology: Recognizing and being sensitive to residents’ individual differences in ability, personality, interests, and state-of-mind.

• Active Listening: Ability to give full attention to what others are saying. Taking time to understand the points being made, and asking questions, if appropriate. Ability to hear and respond to resident call bells.
• Problem Sensitivity: Ability to recognize when there is, or could be, a problem and taking the initiative to report issues to the nursing staff on duty.
• Attention to Detail: Being careful and thorough in completing work-related tasks.
• Emotional Stability: Ability to cope with the stresses of the environment.
• Integrity: Ability to be an honest and ethical employee while exercising both patience and tact and complying with the Facility’s policies and procedures.
• Technical: Ability to understand basic equipment function and operation such as lifting equipment, oxygen usage, and other medical equipment.

SKILLS/ABILITIES

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Core Values and Ethos of the Grove Manor Corporation

A. Honoring the Lord

Because Jesus is not only God, but God for us, who humbled himself to act on our behalf, who conquered death and is actively working toward the reconciliation of all creation, He is not only worthy of our honor, thanks and praise, but also of our ongoing participation in his ministry of reconciliation with all that we are and do and say.

• As Jesus himself summarized, the greatest commandment is to Love the Lord your God with all your heart, and with all your soul, and with all your mind, and with all your strength. (Matthew 22)

B. Serving Others

Because we are sharing in Christ’s ministry, it is His attitude and actions that are impactful and transformative and are conveyed to others through our own. His ministry is invariably personal and inherently relational, making even the most menial task a vehicle of his love. As we humbly attend the needs of others, his love is conveyed by our service.

• As Scripture says, even the Savior himself came “not to be served, but to serve.” And Jesus, after washing his disciples’ feet, told them, “Now that I, your Lord and Teacher, have washed your feet, you also should wash one another’s feet. I have set you an example that you should do as I have done for you. Very truly I tell you, no servant is greater than his master, nor is a messenger greater than the one who sent him.” (John 13)

C. Vocation

Because we believe that the caring profession is a vocation, that we are called by the Lord to participate in his ministry of loving others, we offer our labors from the heart, perceiving them as a sacred trust and pursuing them according to the excellence this call demands.

• “As a prisoner for the Lord, then, I urge you to live a life worthy of the calling you have received. Be completely humble and gentle; be patient, bearing with one another in love.” (Eph 4)

D. Compassion

Because we believe that Jesus laid down his own life for each human being, that we ourselves are dependent upon his grace, and that he continues to be at work through the circumstances of life to draw all men and women unto himself, each person we encounter is to be treated with the compassion, kindness and generosity characteristic of Jesus himself.

• As Scripture says, “and he saw him, and he was moved with compassion.” (Luke 10)

E. Collaboration

Because we are part of a team, a family, every task we perform is significant as part of a larger whole, with none being independent unto itself, so that

• As Scripture says, we are members of one God, with Christ as our head, with each member designed to perform a different role, each complementing the other and together for “two are better than one, because they have a good reward for their labor. For if they fall, one will lift his companion. But woe to him who is alone when he falls, for he has no one to help him up. Again, if two lie down together, they will keep warm; but how can one be warm alone? Though one may be overpowered by another, two can withstand him. And a threefold cord is not quickly broken. (Ecclesiastes 4:9–12)

Position Hours and Travel

This position is a full-time or part-time job located in a designated home with travel as required. Shifts may vary based on the needs of the facility.

Compliance Program

The Grove Manor Corporation is committed to compliance with program requirements and ensuring that employees understand the value the Facility places on its compliance program. All relevant personnel will participate in compliance education and training programs of the Facility. Employees will be required to have a minimum number of educational hours per year, as appropriate, as part of their employment responsibilities. Participation in training programs is a condition of continued employment. These training requirements will be a factor in each employee’s annual evaluation.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is required to walk, reach, climb, bend, stoop, lift, grasp, balance, push, and pull residents. The employee must be able to lift, push, and/or move up to 75 pounds, with or without assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Additionally, employees must have the ability to hear and respond, distinguish smells, tastes, and temperatures.
• Work Environment: While performing the duties of this job, the employee may be exposed to hazardous chemicals, infectious waste, blood and body fluid, diseases, and conditions prevalent at the time. Employees may also be subject to emotionally distraught residents, family members, visitors, and personnel. The noise level in the work environment is typically minimal to moderate.
• PPE: Personal protective equipment will be provided, used, and maintained when it has been determined that its use is required to ensure the safety and health of our employees and that such use will lessen the likelihood of occupational injury and/or illness.

Affected employees whose jobs require the use of PPE will be informed of the PPE selection and will be provided PPE by Grove Manor Corporation at no charge. Careful consideration will be given to the comfort and proper fit of PPE in order to ensure that the right size is selected and that it will be used.

Personal protective equipment must not be shared between employees until it has been properly cleaned and sanitized. PPE will be distributed for individual use whenever possible.

Any worker required to wear PPE will receive training in the proper use and care of PPE before being allowed to perform work requiring the use of PPE. Periodic retraining will be offered to PPE users as needed.

Health Insurance Portability and Accountability Act (HIPAA)

The Health Insurance Portability and Accountability Act (HIPAA), signed into federal law in 1996, set national standards regarding security and privacy of a person’s health information.

Our Facility is committed to protecting the privacy, security, and integrity of individually identifiable health information received from or, on the behalf of, our employees. Our Facility adheres to the highest standards in integrity in the performance of its business and is prepared to maintain compliance with HIPAA and other regulatory requirements by adopting and adjusting policies and processes as necessary.

Employees will hold confidential any proprietary information including all resident records, medical documentation and third party insurance information. All resident medical records shall be treated as confidential so as to comply with all applicable laws regarding the confidentiality of resident records, including, without limitation, the privacy and security standards promulgated under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). Employees do not divulge, disclose or communicate to any person or entity (other than as required by law), information affecting or relating to residents or employees.