Magnolia Table - Waitstaff

Wednesday, April 7, 2021

WAITSTAFF | JOB DESCRIPTION

GENERAL DESCRIPTION OF DUTIES

At Magnolia, our Waitstaff contributes to Table success by providing legendary guest service to all guests. This job creates the Table experience for our guests by providing prompt service, quality beverages and products, and maintaining a clean and comfortable restaurant environment. This position works at Magnolia Table in Waco, Texas.

REPORTING RELATIONSHIP

This position reports to the Assistant Front of House Manager.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

AVAILABILITY

• Full-time hourly availability only = 30+ hours per week, as assigned
• Available to work flexible hours as assigned, including mornings, weekends, special events, and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Uphold Magnolia’s mission, vision, and values
• Ensure the highest level of guest care, in line with Magnolia’s brand
• Work as a team player
• Carry out instructions of Assistant Front of House Manager
• Greet and escort guests to their table
• Build genuine relationship with guests
• Present menu and provide information when asked (e.g. about portions, ingredients, potential food allergies, etc.)
• Provide excellent customer service to guests
• Transmit orders to kitchen by recording guests’ choices, identifying guest’s special dietary needs, and taking note of special requests
• Keep kitchen staff informed by noting timing of meal progression
• Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
• Respond to additional patron requirements by inquiring of needs and observing dining process
• Contribute to team efforts by accomplishing related tasks as needed
• Perform cash wrap and POS duties in an efficient and timely manner while maintaining a high level of guest service
• Be aware of current promotional events and sales
• Contribute to a high-energy, fast-paced environment
• Help to maintain organization and cleanliness
• Adhere to standards of grooming, cleanliness, and sanitation
• Work and interact with others in a manner consistent with the Magnolia culture
• Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High school diploma or GED equivalent required
• Food Handler's license required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is frequently required to stand. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee operates in a kitchen environment. This role routinely uses sinks and dishwashers and tools to clean kitchen appliances. Employees in this role as frequently exposed to hot water, potentially slippery floors, garbage disposals and cleaning chemicals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGEMENTS

EOE Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.

Other details

• Pay Type

  Hourly