MAC Specialist I
- Full-Time
- North Liberty, IA
- GreenState Credit Union
- Posted 2 years ago – Accepting applications
Job Description
Position Summary: The primary duties/responsibilities of the MAC Specialist I include quality, responsive, and professional member service in an incoming and outgoing internet and telephone environment.
Hourly pay range for this position is $17.04 - $25.56 with a progressive benefits packageEssential Duties and Responsibilities: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
1. Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
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Hourly pay range for this position is $17.04 - $25.56 with a progressive benefits packageEssential Duties and Responsibilities: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
1. Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
- Acknowledge/Greet each member.
- Appearance – Adhere to GreenState’s Credit Union dress code policy for front line staff.
- Communication – Speak professionally and clearly. Use proper vocabulary such as “Good Morning, Happy to help, Certainly, Absolutely etc.”
- Individual Needs – Take ownership of member’s issues and creates a positive experience.
- Exceed Expectations – Always go above and beyond expectations and performance requests with the smile, happy to help attitude.
- Confidence – Own your knowledge
- Thank you – Thank each member for their business and make them feel valued.
- We Go Above and Beyond
- We’re Truthful and Accountable
- We’re Adventurous, Creative, and Open-Minded
- We Embrace Continuous Improvement and Efficiency
- We Create Fun
- We Build Positive Team Spirit
- We Grow Through Learning
- We’re Bold yet Humble
- High school diploma or the equivalent (i.e. GED) and one to three years of experience, preferably in a communication center and/or financial institution.
- Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
- Ability to prioritize and work efficiently in a fast pace environment.
- Proficiency with related computer applications, spreadsheets, word processing, and database applications.
- Must be bondable.
- Multi-tasking ability, accuracy, and attention to detail.
- Thorough knowledge of deposit products and regulations.
- Ability to develop and maintain effective working relationships with co-workers.