Logistics Representative II

Logistics Representative IIMinneapolis, MN, USA Req #1152

Thursday, January 21, 2021

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers.

SUMMARY/OBJECTIVE
The Logistics Representative II (LR II) Managed Transportation is primarily responsible for managing the general business operations and day to day processes for their respective assigned client accounts and teams, ensuring that operational standard operating procedures are followed, while growing their business within GlobalTranz as a whole. The LR II will work directly with respective stakeholders to ensure our customers receive the highest customer service levels and a smooth start-to-finish experience with GlobalTranz. Additionally, the LR II is responsible for ensuring all daily tasks are completed in accordance within sub-department policy and procedure guidelines and any additional customer-specific standard operating procedures. The LR II should be an analytical problem solver, a clear communicator, able to work independently while being a team player, and willing and able to handle multiple tasks and priorities. The LR II is an individual with professional experience of at least 2 years with GlobalTranz or similar external role.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Express a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the core values of GTZ
• Develop interactive relationships with vendors, customers, carriers, coworkers, and leadership
• Primary day to day point of contact for assigned customers
• May provide direction or support to less experienced Logistics Representatives
• Understand the various GTZ products available for Managed Transportation clients
• Manage order entry and create orders for customers through web-based systems, phone, and email
• Coordinate and schedule pick-up and/or delivery appointments for assigned customers
• Track & trace shipments across different modes of transit and update GTZ systems accordingly
• Ensure quality control with regard to pricing on customer invoices, accurate carrier rate confirmations, and support with billing issues
• Respond to inquiries in a timely manner. Investigate, troubleshoot and escalate issues as they arise
• Initiate calls to customers to advise shipment delays and/or information necessary to shipment status
• Initiate traces with carriers for proof of delivery when needed
• Exercise discretion and independent judgement with respect to handling difficult situations and provide timely feedback to direct supervisor regarding service failures, customer complaints, or any other matters regarding his/her attention
• Collaborate with account management team to meet and exceed customers’ service expectations
• Exercise discretion and independent judgement with respect to pricing and carrier procurement as needed in collaboration with full truckload and LTL operations teams
• Work to meet and exceed service and operational goals established for the team, including productivity, timeliness, and other goals as directed
• Develop a working knowledge of the various GTZ systems for shipment order management
• Attend and contribute to periodic team meetings to build positive working relationships with peers and promote productivity and efficiency
• Afterhours, weekend, and holiday flexibility (we operate 24/7/365)
• Perform other special projects and tasks as assigned

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
REQUIRED EDUCATION AND EXPERIENCE

• High school diploma required
• Bachelor’s degree preferred
• At least 1 year of experience with GlobalTranz or in a similar external role is required

ADDITIONAL QUALIFICATIONS

• Strong interpersonal skills and ability to build strong relationships
• Excellent written and verbal communication skills with emphasis on professional phone and email etiquette
• Demonstrated customer service skills
• Team player with proven ability to excel in a team-based environment
• Patience, flexibility, and self-control in a fast-paced environment
• Must have punctuality and good attendance
• Ability to prioritize and manage time
• Possess a sense of urgency
• Strong organizational skills
• Ability to multi-task, plan and execute
• Skillful critical thinker and problem solver
• Attention to detail and accuracy
• Possess high energy and assertive attitude
• Confident decision maker on matters of significance
• Quick learner with ability to receive and give clear instructions
• Self-starter with a desire to succeed
• Must be able to work independently and advance objectives without supervision
• Strong computer skills
• Working knowledge of MS Office programs. Experience with Outlook, Excel, and Word preferred
• The ability to use a phone, computer, printer, and copier is required
• Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint
• The ability to use the internet and various web browser software is required

WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary.
TRAVEL
Minimal travel may be required.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please be aware all correspondence, interview requests, offers, etc. will only come from members of the talent acquisition team with GlobalTranz domains ending in @globaltranz.com.

GlobalTranz is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other details

• Pay Type

  Salary

• Required Education

  High School