Loan Platform Administrator

POSITION SUMMARY

This position serves primarily internal customers; however, responsibilities also include serving external customers whenever the opportunity presents itself.

This position does not involve direct day to day supervision of employees.

Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.

The purpose of this position is to provide technical support for Loan Operations as it pertains to software maintenance, programs, and reporting, making sure all areas are up to date and compliant with regulations. This position is also responsible for assisting in staff security updates, renewals, and additions.

SKILLS & ABILITIES

• Communication skills: Speaks clearly; is professional and writes clearly and informatively; presents findings and recommendations to groups and individuals effectively
• Attention to Detail: Regularly demonstrates a thorough approach to accuracy of all tasks and job duties; corrects errors in work without being prompted; takes pride in a thorough and comprehensive understanding of information and research
• Time management: Prioritizes tasks based on importance of deadlines, factoring in organizational and departmental objectives, ability to adjust priorities with new information or management direction
• Teamwork: Ability to tactfully deal with internal and external customers; and work independently
• Proficient in use of technology; Ability to understand technical communication (written and verbal); acquired experience with Widows-based applications including but not limited to Microsoft Office products
• Problem solving: Strong aptitude of technology and computer software; identifies and researches problems with loan platforms. Inquisitiveness to ask appropriate questions

DUTIES & RESPONSIBILITIES

• Manage and maintain the following loan platforms:
  • Mortgagebot
    • Loan Origination System (LOS)
    • Point of Sale (POS)
  • DocMagic
  • Freddie Mac
  • ARTA
  • Quickbooks
• Maintain and update the loan departments access controls and spreadsheets
• Build new loan programs within the limits of the software
• Coordinate schedules for maintenance, new releases, or upgrades with the Information Technology department and/or Individual Vendors
• Conduct training for pertinent software changes to appropriate staff members
• Ensure all loan platforms are updated to run efficiently and are compliant with regulations and internal procedures
• Troubleshoot and research vendor issues
• Set up and maintain backup disaster plan
• Work with document company to create and maintain documents as needed or requested by management
• Compile and run reports for management when requested
• Maintain Loan Operations procedure manual
• Ensure backups for the position are properly and thoroughly trained
• Attend required staff meetings
• Follow security procedures
• Support a diverse and inclusive culture
• Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management

JOB REQUIREMENTS

Education: High school diploma or equivalent required

Experience: A minimum of one-year experience in banking, preferably in the lending area, is strongly recommended

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Manual dexterity for extended periods of data input
• Sit for extended periods of time
• Lift and carry up to 15 pounds on occasion
• Primary work environment for this position is that of a typical office setting

HOURS

• 8:00am – 5:00pm, Monday through Friday
• It is expected that work be completed, therefore additional hours may be required in order to accomplish certain tasks
• Time cards are required and any time over 40 hours will be paid at the rate of time-and-one-half

BENEFITS

Entitled to all benefits for employees as outlined in the Employee Manual

COMMITTEE DESIGNATIONS

None at this time

First National Bank Bemidji is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer of women, minorities, individuals with disabilities and veterans.