Lightstream Fraud Analyst 2 - WFH/In Office Split - San Diego, CA

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for the detection and prevention of Fraud by reviewing applications with loan amounts requested over $100,000. Assist FA1s with escalated issues for loan amounts under $100,000. Manage fraud escalations from fellow teammates, customers, potential victims of fraud or law enforcement. Responsible for making independent decisions including identification, investigation and resolution of high risk or sensitive fraud cases, root cause analysis of fraud losses and quality assessment, monitoring and reporting. May be a Lead on the Fraud team.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Investigates and resolves document manipulation cases, first party fraud concerns, and identity theft disputes on applications and accounts for the LightStream portfolio.
2. Identifies and escalates advanced fraud trends, potential rings, and scams to Fraud Manager.
3. Provides daily oversight and configuration of fraud monitoring systems.
4. Makes recommendations and drives implementation on improved or new operational procedures which help mitigate fraud, reduce false positives and increase efficiencies.
5. Logs and maintains fraud incidents within Truist’s fraud case management system.
6. Participates in fraud related projects which may include assessing or onboarding new fraud tools, teammate training programs, or other projects assigned by management.
7. Performs daily review of funding files to identify fraud, misrepresentation or customer service issues while escalating urgent issues to management’s attention.
8. Submits timely completion and response to the BSA/AML teams for OFAC review, documentation requests, and general inquiries and escalates to management as needed.
9. Communicates technical issues, problems and solutions to both a varied audience of technical and non-technical personnel.
10. Supports fraud process training for staff, manager projects and system enhancement.
11. Meet/exceeds monthly performance requirements as evidenced by Ongoing and QC Reviews.
Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s Degree, or equivalent education and related training or experience
2. Proven mastery of the LS Fraud Analyst 1 job responsibilities with advanced knowledge
3. Ability to work in a fast-paced, multitasking, and team-oriented environment
4. Strong verbal and written communication skills
5. Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately
6. Ability to provide clients and teammates with excellent service

Preferred Qualifications:

1. Call Center Experience
2. Customer Service Experience
3. Strong knowledge and insight on latest industry trends and fraud practices.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

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