Learning Management System Manager & Trainer

OVERVIEW: Axiom Space is the commercial leader in human spaceflightand on-orbit research & manufacturing services, steered by a team ofexperts and guided by the vision of a thriving home in space that benefitsevery human, everywhere. Axiom provides unprecedented access to theInternational Space Station today while building and operating its successor –the world’s first international commercial space station – to improve life onEarth and foster possibilities beyond it. Our mission-driven team isseeking a bold and dynamic Learning Management System Manager who ispreoccupied with big questions: Where do we go from here? What are the limitsof innovation and exploration? How do we continue to evolve as a species?

SUMMARY: The LearningManagement Systems Manager provides technical leadership in the support of AxiomSpace learning management system (LMS). This position is responsible for thesupport, design, development, implementation, delivery, and maintenance ofcontent, assets, and other resources used for instructional functions while overseeingthe installation of all system updates and upgrades, as well as tools andsoftware integrated with the LMS. In addition, the LMS Manager will alsodevelop, facilitate and supervise training programs for employees.

DUTIES & RESPONSIBILITIES

• Develop,maintain, and operate various technologies used in the delivery ofinstructional and/or interactive programs and courses.
• Researchand resolve LMS functionality issues.
• Provideand develop roles, security, and enrollment management.
• Solvebasic technical problems; investigate and seek solutions to complex issues andperform onsite installation or replacement of various hardware and software forLMS.
• Giveindividual or group instruction to users or make arrangements for instructionof software or systems.
• Collaboratewith IT to configure workstations, system hardware and software, and providetechnical assistance as needed.
• Assistin determining hardware, software needs and upgrades.
• Runsreports as needed to show LMS usage.
• Reviewsand improves system operations practices.
• Providesimmediate response to problems and emergency situations affecting normaloperations.
• Performscapacity planning for data storage and performance.
• Reviewssystems performance proactively.
• Worksclosely with appropriate external vendors to ensure efficient functionality ofresources.
• Performmiscellaneous job-related duties as assigned

UserManagement:

• Createsuser logins as needed and assigns user permissions.
• Createsand manages user structures including the creation of user groups and learningcohorts.
• Managescourse enrollment including progress tracking.

CourseManagement:

• Publishesand archives online or blended learning solutions, assigns training curricula,and adds and deletes resources.
• Workswith the Information Technology department to manage the course asset library.
• Populatescourse information and assigns learners.
• Developsand updates standardized tools and reporting for ongoing access to learninginformation; generates standard and custom reports.
• Analyzesreporting data and recommends strategic direction to HR, technical managers, orothers, as appropriate.
• Createsand manages the overall course structure and sets up course programs based onspecifications from the instructional designer.
• Managestracking of course revisions and history.
• Buildsonline assessments and evaluations in LMS for courses.

Troubleshooting:

• Providestroubleshooting assistance for users regarding logging in to the LMS andaccessing courses.
• Troubleshootsand resolves issues relating to system functionality and software systems.
• Servesas point of escalation for support issues, which may include interaction withLMS vendor and other vendor support services.
• Reviewsand monitors system performance.

Trainer:

• Develop, implement, and monitor training programswithin an organization.
• Create brochures and training materials.
• Evaluate needs of company and plan training programsaccordingly.
• Conduct continuing education training.
• Provide leadership development education.
• Build solid cross-functional relationships.
• Provide logistical support, course development,delivery, evaluation, process measurements, and cost management.
• Interact with 3rd party provides as wellas serve in-house training needs (such as Navex Global, San Jacinto College,etc.)

QUALIFICATIONS: To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

Education &Experience

• Bachelor’sDegree required
• 6years’ experience in training and development
• Experiencedin design and implementation of Learning Management System required
• Experiencedin data management and reporting
• Experiencein aerospace industry preferred
• Mustpossess excellent communication skills.

Skills

• Aptitude forcustomer engagement and customer relationship management
• Ability tomulti-task, work independently with minimal supervision, and make andcommunicate the rationale behind key decisions in a constantly evolvingfast-pace work environment
• Strong projectand time management skills with a high level of intuition and judgment
• Must have a “cando” attitude – no job is too big or small, problem solver
• Mature andprofessional demeanor when working with customers
  

Competencies: Toperform the job successfully, an individual should demonstrate the followingcompetencies:

• Ethics- Treats people with respect; keeps commitments; inspires the trust of others;works with integrity and principles; upholds organizational values
• ProblemSolving - Identifies and resolves problems in a timely manner; gathers andanalyzes information skillfully; develops alternative solutions; works well ingroup problem solving situations; uses reason even when dealing with emotionaltopics
• OrganizationalSupport - Follows policies and procedures; completes administrative taskscorrectly and on time; supports organization's goals and values; benefitsorganization through outside activities; supports affirmative action andrespects diversity
• Communications- Expresses ideas and thoughts verbally; expresses ideas and thoughts inwritten form; exhibits good listening and comprehension; keeps othersadequately informed; selects and uses appropriate communication methods
• CostConsciousness - Works within approved budget; develops and implements costsaving measures; contributes to profits and revenue; conserves organizationalresources
• Teamwork- Eager and able to work in a collaborative and cross-disciplinary fashion in afast-paced, dynamic and deadline-oriented environment

AxiomSpace is proud to be an equal opportunity employer. Axiom Space does notdiscriminate on the basis of race, regional color, national origin, gender(including pregnancy, childbirth, or related medical conditions), sexualorientation, gender identity, gender expression, age, status as a protectedveteran, status as an individual with disability, or other applicable legallyprotected characteristics.