IT Support Specialist

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for an IT Support Specialist. If you are an experienced IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!
A career at MSS is not just a job - it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.
The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.
Roles and Responsibilities
The job duties and responsibilities of this position will include, but are not limited to, the following:

• Provide support for all desktops & laptops (Windows XP, Windows 7, MSOffice, and other enterprise supported software).
• Desktop Configuration - Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments according to policies and standards
• Desktop support - Troubleshoot problems with computer systems, including hardware and software, e-mail and peripheral equipment problems; makes repairs and corrections where required. Provide 1st Level network support and be able to liaise and troubleshoot with local ISPs.
• Manage active-directory user accounts, groups, and permissions.
• Monitor all existing network services and equipment, in a proactive manner, to ensure all network and equipment is properly configured and performing at desired levels at all times.
• Assist in the configuration of network equipment and servers when necessary.
• Administrative IP Telephony and mobile support.
• Assist with the implementation of MobileTEC and provide ongoing support for MobilTEC users.
• Provide on-the-job training and computer orientation to new company staff.
• Other such duties and responsibilities as assigned by the company from time to time.

Qualifications and Requirements

• High School Diploma or equivalent certification.
• A+, MCP, Dell certifications and Microsoft Office expertise, a plus.
• Work flexible hours.
• Ability to learn and articulate technical information and convey to non-technical people.
• Excellent attention to detail and multi-tasking ability.
• Travel periodically to outer offices, some overnight travel required.

Benefit Highlights
At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled

MSS Employees, please visit the MSS Career Center or contact HR to apply.

Job Type: Full-time