IT Support Specialist II
- Full-Time
- Seattle, WA
- ZOOM+Care
- Posted 3 years ago – Accepting applications
Job Description
What if healthcare fit into your busy schedule, and not the other way around?
What if waiting in the lobby was a thing of the past? What if you could get in and out of the doctor's office—with meds in hand—in less time than a coffee break? When you join the ZOOM+Care team, you'll work on the cutting edge of healthcare in America, helping turn "what if" into reality. Join us on our mission to deliver Twice. ½. Ten: That's twice the health, at half the price—with ten times the delight.
ZOOM+Care is looking for a smart, creative person who wants to change the world of Healthcare. We’re building a team of innovators, builders and relentless doers who are making healthcare more complete and delightful. We call it Twice-1/2-Ten: twice the care, at half the cost with ten times the customer delight.
We are looking for a super talented IT Support Specialist II who is passionate about technology and helping people. You will be providing technical assistance and support for all ZOOM+Care employees through tickets, phone or chat. Additional responsibilities include account provisioning, hardware configuration, inventory management, AV and phone system support, and special project support as needed. Some Highlights
Apply to this Job
What if waiting in the lobby was a thing of the past? What if you could get in and out of the doctor's office—with meds in hand—in less time than a coffee break? When you join the ZOOM+Care team, you'll work on the cutting edge of healthcare in America, helping turn "what if" into reality. Join us on our mission to deliver Twice. ½. Ten: That's twice the health, at half the price—with ten times the delight.
ZOOM+Care is looking for a smart, creative person who wants to change the world of Healthcare. We’re building a team of innovators, builders and relentless doers who are making healthcare more complete and delightful. We call it Twice-1/2-Ten: twice the care, at half the cost with ten times the customer delight.
We are looking for a super talented IT Support Specialist II who is passionate about technology and helping people. You will be providing technical assistance and support for all ZOOM+Care employees through tickets, phone or chat. Additional responsibilities include account provisioning, hardware configuration, inventory management, AV and phone system support, and special project support as needed. Some Highlights
- Providing technical assistance and support for all ZOOM+Care employees through tickets, phone, chat and in-person support at clinical locations as needed
- Coordinating with on-site and remote employees, vendors and contractors for all IT support
- Triaging help desk tickets and escalating appropriately when needed
- Executing 24 hour emergency support for ZOOM+Care employees during on-call rotation
- Deploying and maintaining mixed environment of MacOS and Windows devices
- Deploying and maintaining softwareTraining employees when implementing new hardware and software
- Developing new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
- Working with development team to provide end user support for internally developed software
- Following and enforcing organization security policies to protect customer data
- Maintaining inventory management system
- Coordinating with management and Facilities team to relocate, store, and transfer technical equipment between physical clinic locations
- Managing inventory management, AV and phone system support, and special project support
- 3 - 5 years experience providing technical support
- Experience working in customer-facing production environments
- Experience with the following technology:
- Windows Active Directory
- Atlassian JIRA
- Confluence
- Google GSuite
- Apple Hardware (imaging and repair)
- PC Hardware (imaging and repair)
- Operating Systems inc.
- MacOS/Windows/Linux Mobile operating Systems inc IOS and Android
- Networking inc. Cisco Meraki
- Remote Desktop Solutions
- IT Inventory Management and Procurement
- Excellent communication and customer service skills
- Excellent problem solving and analytical skills
- Ability to fill multiple roles simultaneously
- One or more technical certifications inc. COMPTIA A+, Network+, etc.
- Experience setting up/running retail locations
- Experience with legacy software solutions
- Exciting compensation and benefits package including Health & Wellness Benefits, 401K with employer match, Paid Time Off & Parental Leave, and additional benefits and rewards.