IT Support Level II

Who We Are:
Elite Roofing Supply is a privately owned independent distributor of roofing materials and supplies. Elite was founded in 2013 with the mission to provide roofers with an independent distributor knowledgeable in both commercial and residential roofing. Our headquarters are located in Phoenix, AZ, and we currently have 20 branches spread across Arizona, California, Colorado, Louisiana, Missouri, New Mexico, and Texas, with more on the way!
We provide a wide range of opportunities for employees to build a career and grow professionally. Elite service is about “we,” not about “me.” Our core values are (1) be of service, (2) be better than yesterday, (3) be accountable, (4) be humble and (5) be safe. If these values resonate with you, we would love to talk to you!
Company Assessment (Must take to be considered for this job opportunity)
To be considered, please apply online, and copy and paste this link into your browser and complete all steps: https://www.cultureindex.com/c/48hHnJgd8T
IT Support Level II
Elite Roofing Supply is recruiting for an IT Support Level II who will play a vital role in the success of this fast-growing company. This individual must be comfortable working in a fast-paced environment and possess a great attitude and team player mentality.
Job Summary

• Applies technical knowledge to assist internal and remote users with computer hardware and software problems.
• Ensures incidents are logged in a ticketing system, triaged to appropriate support staff, and documented appropriately.

Job Duties

• Coordinates investigations to resolve information system issues with the team and outside vendors.
• Conducts research to understand, explain and resolve technology issues.
• Communicates updates to users that have been or may be affected by a problem.
• Follows up with users after problems have been resolved.
• Utilizes help desk tracking software to manage incident response, presents recommendations and improvements for user systems.
• Ensures response times are quick and effective to appropriately resolve requests and meet SLAs.
• Coordinates referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue.

Experience and Education

• Performs work under general supervision.
• Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of troubleshooting within the OSI model.
• Bachelor's degree and 2 to 4 years of experience, or 4-6 years experience in a related work field.

Reports to IT Manager.
Competencies

• Troubleshooting skills.
• Ability to foster teamwork.
• Decision-making skills.
• Oral and written communication skills.
• Ability to identify and seek needed information/research skills.
• Technical expertise in computer hardware, Windows 10, LAN, Office 365 applications, etc.

What We Offer

• Health Insurance
• Dental Insurance
• Vision Coverage
• 401(k) Plan
• Life Insurance and AD&D
• Free Short-Term Disability
• Paid time off
• Paid holidays
• Costco and AAA benefits
• Verizon and AT&T discounts
• And more!

Check us out at: www.EliteRoofingSupply.com
We are a DRUG-FREE WORKPLACE and conduct Random Drug Testing.

6bbqNWwcRy

Job Type: Full-time